ServiceNow Software Engineer

, India

Job Family Group:

Information Technology (IT)

Worker Type:

Regular

Posting Start Date:

June 1, 2026

Business Unit:

Projects and Technology

Experience Level:

Experienced Professionals

Job Description:

Where you fit in

The ServiceNow Software Engineer is a key member of Shell’s Agile DevOps team, responsible for the development, configuration, maintenance, and integration of ServiceNow solutions. This role spans the full software development lifecycle, including design, programming, deployment, and decommissioning of software and third-party packages.

You will serve as a technical expert for the ServiceNow modules under your care, ensuring robust support and continuous improvement of the platform.

What’s the role?

Key Responsibilities

Deliver end-to-end software solutions across the full SDLC, including design, development, deployment, and ongoing support.

Provide support and continuous improvement for ServiceNow modules, primarily GRC, along with ITSM, ITBM, ITOM, SecOps, LSD, and overall platform capabilities.

Resolve defects and implement enhancements within Agile sprint cycles.

Contribute to platform upgrades and the rollout of new features.

Collaborate closely with Product Owners (PO), Service Operations Managers (SOM), Architecture teams, and other stakeholders to ensure successful delivery.

Evaluate and assess incoming GRC-related ServiceNow requests in coordination with the Chief Product Officer (CPO) or designated Product Owner.

Lead a team of Operations Engineers to troubleshoot and resolve issues within ServiceNow GRC applications.

Manage a team of ServiceNow Testers to perform manual and Automated Test Framework (ATF) testing for new features and defect fixes.

Actively participate in daily scrum meetings and sprint planning sessions.

Ensure adherence to SDLC best practices and standards.

What we need from you?

Bachelor’s degree in Computer Science, Information Technology, or a related field

Strong software engineering background with 4–7 years of experience in ServiceNow.

Proficiency in:

HTML5, CSS, AJAX, .Net, Java, Webservices, Glide Record

Client & Server-side scripting, API integrations, ACL debugging

Experience with SaaS platforms, COTS software, and ServiceNow scripting.

Familiarity with Agile/DevOps methodologies, CI/CD, and iterative development.

Strong communication and collaboration skills in a global, virtual environment.

Bachelor’s degree in IT or related field.

Hands-on experience with ServiceNow administration, scripting, and integration.

Development experience in ITSM, ITBM, ITOM, GRC, SecOps and LSD.

IMPORTANT NOTICE: After you submit your application, you will receive an email providing a link to an online assessment that is a mandatory part of the process. The email will come from HireVue - please check your spam/junk mailbox if you do not see the email. Once completed, your application will be reviewed to determine next steps. Thank you for your interest in Shell .

What we offer

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.

Progress as a person as we work on the energy transition together.

Continuously grow the transferable skills you need to get ahead.

Work at the forefront of technology, trends, and practices.

Collaborate with experienced colleagues with unique expertise.

Achieve your balance in a values-led culture that encourages you to be the best version of yourself.

Benefit from flexible working hours, and the possibility of remote/mobile working.

Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world.

Take advantage of paid parental leave, including for non-birthing parents.

Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.

Grow as you progress through diverse career opportunities in national and

international teams.

Gain access to a wide range of training and development programmes.

We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. .

Shell in India

Shell is a diversified energy company in India with 13,000 employees, and presence in Integrated Gas, Downstream, Power, Renewable and Upstream. Additionally, we have deep capabilities in R&D, digitalization, and business operations.

Our global strategy, Powering Progress, is designed to generate value for our shareholders, customers, and the wider society, and focuses on creating more value with less emissions. The strategy supports our purpose of providing more and cleaner energy solutions, with the aim of profitably transforming Shell into a net-zero emissions energy business by 2050. As India moves towards its target of net-zero emissions by 2070, Shell India aims to play a leading role in securing vital energy for today, while investing in, and helping to build, the energy system of the future through strategic investments in the country.

Our Lubricants business serves over 50,000 consumers through a strong network of over 200 distributors, and operates an end-to-end value chain that spans conceptualization, development, and production at a world-class blending plant at Taloja. Through our 350-plus retail stations, we offer an integrated mobility experience including fuels, cafes, and convenience stores, with a prominent network of EV recharging facilities.

Shell owns and operates an LNG re-gasification terminal at Hazira, Surat, with a capacity of 5 MTPA and an LNG truck-loading unit that plays a crucial role in helping meet India’s growing demand for gas across sectors. In 2022, Shell acquired Spring Energy in a $1.55 billion deal to build an integrated energy transition business in the country. Spring is a leading renewable energy company in India which develops and manages solar, wind, and hybrid power generation facilities and infrastructure.

Our three capability centers across Bangalore and Chennai serve as a technology and innovation powerhouse for Shell globally, working as a delivery engine for core technical, digital, and finance processes: pioneering digital innovation and cutting-edge technologies across the energy sector. We also have strong academic partnerships and collaborations with leading universities and technology institutes to accelerate decarbonization efforts within the energy sector.

We are committed to positively contributing to the communities in which we operate through programs on STEM Education, Skilling, and Livelihood across India. We nurture and invest in startups developing initiatives focused on accelerating energy innovation through programs such as Shell E4 and Shell Eco-marathon. We also have strategic investments in new energy companies such as Husk Power, d.light, Orb Energy, and Cleantech Solar.

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