Service Coordinator
About the role
Company Description
Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.
Our purpose is Keeping the World Flowing for Future Generations.
For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.
Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.
Rotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business.
Job Description
This role is a key role which is focused on establishing and maintaining relationships with our customers, scheduling field and in house service jobs and ensuring all service administration is up to date and accurate. This position requires excellent organizational and communication skills that exhibit a “Customer First” philosophy.
Reporting to the National Service Manager, is responsible for the effective coordination of Service Technician scheduling and administration.
In this role you will raise non conformance reports and communicate with Quality departments and engineering for warranty related issues, complete shipping and receiving duties and be responsible for generating, maintaining, and closing service tickets.
This role would suit a person who is a strong communicator and excels in a customer service orientated environment.
Qualifications
Experience Requirements:
Degree in engineering or equivalent, with knowledge of valves, actuators and digital control systems
Minimum 2 years' experience in service/practical engineering environment
Proven management skills, including project management and team leadership
Understanding of basic electrical schematics and wiring diagrams
Proficient in Microsoft Office applications, MTMS
Fluent English
The Successful Candidate Will Be Someone Who:
Experience in using ERP Systems
Degree or Engineering / Technical Qualification .
Strong customer service skills
Ability to multi-task and organize priorities
Questions about this role
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