Sales Manager

About the role

At the forefront of CHANEL’s relationship with its clients, the Fashion Sales Manager plays a key role in driving business performance, elevating the client experience and developing a team of Fashion Advisors.

Combining strong business acumen, people leadership and a deep understanding of the brand, the Sales Manager contributes to delivering CHANEL’s vision within the boutique, ensuring excellence in every client interaction and team dynamic.

What impact you can create at CHANEL

Contribute to the business performance by monitoring boutique results, analysing key indicators and identifying opportunities to enhance outcomes

Support the execution of the Maison’s strategy and commercial priorities, ensuring alignment and consistency within the boutique

Engage actively in the development of the team, providing regular feedback and supporting individual growth through continuous coaching

Conduct meaningful and forward-looking development conversations, helping team members build on their strengths and identify areas for progression

Translate business objectives into clear individual goals, fostering a strong sense of ownership and accountability across the team

Proactively address performance-related topics when needed, maintaining a constructive and solution-oriented approach in all situations

Lead by example on the boutique floor, delivering a highly personalised and memorable client experience

Act as a CHANEL ambassador, embodying the values of the House and contributing to an aspirational and inspiring environment

Support the development of long-term client relationships, encouraging a personalised and consistent clienteling approach

Contribute to a positive and cohesive team dynamic, promoting collaboration, trust and collective spirit

Profile

Relevant experience in luxury retail, ideally within Fashion

Strong sensitivity to client experience and service excellence

Ability to analyse performance and contribute to business development

Demonstrated ability and motivation to support team development and engagement

Confidence in navigating a variety of situations with professionalism and adaptability

Strong interpersonal and communication skills

High level of engagement, sense of responsibility and team spirit

Fluent in Spanish and English; additional languages are a plus

You are energised by…

Being present on the boutique floor, engaging with clients and teams to create meaningful and personalised experiences

Contributing to the collective success of the boutique, combining business awareness with a collaborative mindset

Supporting the growth of others, taking an active role in developing talent and encouraging continuous progression

Building strong and authentic relationships, both with clients and within the team

Working in a dynamic and demanding environment, where attention to detail and adaptability are key

Contributing to an environment of excellence, trust and mutual respect

Embodying CHANEL’s values and bringing them to life through everyday interactions