Inside Sales/Commercial Assistant

JOB SUMMARY

Under direct supervision of the president, the Inside Sales / Customer Service Assistant plays a key role in supporting sales growth, pricing accuracy, and customer satisfaction. This position serves as a central point of contact for existing and prospective customers while maintaining critical pricing, inventory, and sales data. The role requires strong organizational skills, attention to detail, and the ability to coordinate across sales, quality, and operations teams in an industrial manufacturing environment.

KEY RESULT AREAS

Sales Cost Control Pricing Efficiency

Communication Accuracy Customer Service Team Support

Financial Reporting Data Reporting

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Contacting existing customers to understand current needs, support ongoing needs, and identify new opportunities.

· Follow up on all outstanding customer quotes to drive timely decisions.

· Support accurate quote preparation through detailed cost reviews.

· Create customer price lists. Organize all part numbers, drawings, pricing files in shared drives.

· Create monthly sales reports actual versus budget.

· Follow up on all outstanding quotes with customers.

· Pricing maintenance on all active parts, checking machine rates, material costs, cycle times and packaging costs.

· Manage new tooling orders and distortion forming projects.

· Qualify product needs from customers listed in the marketing target list.

· Coordinate completion of PSS sheets with QC to include all required information such as cycle time, and packaging.

· Maintain AD folder - add new part numbers.

· Other project tasks / responsibilities as need to support customer service and sales growth.

· Other duties as assigned.

EDUCATION

Minimum of High School Diploma or GED, associate’s degree preferred.

EXPERIENCE

· 2 - 5 years’ experience with experience in an inside sales, customer service, or pricing role within a similar industrial or manufacturing role.

LICENSES & CERTIFICATIONS

None.

PHYSICAL DEMANDS

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Light physical effort; occasional handling of heavy objects up to 25 pounds. Prolonged standing, sitting, keyboarding.

· Climb/Balance – Rare (0-30%).

· Stoop/Kneel/Crouch/Crawl – Rare (0-30%).

· Standing/Walking – Frequent (60-90%).

· Push/Pull/Reach using upper extremities to move objects – Rare (0-30%).

· Finger/Grasp/Handle/Feel working primarily with fingers – Constant (90-100%).

· Talk/Hear to receive detailed information by means of spoken word – Constant (90-100%).

· Repetitive Motions of wrists, hands, and/or fingers – Constant (90-100%).

· Lift up to 10 pounds – Frequent (60-90%).

· Lift up to 10-25 pounds – Occasional (30-60%).

· Lift up to 25-50 pounds – Rare (0-30%).

· Lift over 50 pounds – Rare (0-30%).

SUPERVISORY RESPONSIBILITIES

None.

JOB REQUIREMENTS

· Strong analytical and organizational skills with exceptional attention to detail.

· Ability to manage multiple priorities and follow through on deadlines.

· Experience working with engineered parts or custom manufacturing.

· Familiarity with cost modeling, machine rates, and manufacturing processes.

· Experience coordinating projects across sales, quality, and production teams.

· Ability to interpret and adhere to policies & procedures in accordance with company practices.

· Analyze, interpret and communicate complex issue and recommendations.

· Regular attendance.

· Basic math and reading skills; attention to details.

· Use of basic office equipment (e.g., photocopier, voice mail, fax’ machine, calculator, multiple line telephones, computers etc.).

· Demonstrated proficiency with Microsoft suite of products, especially with Excel and Microsoft Office.

· Represent the organization in a professional and positive manner both internally and externally.

The above statements are intended to describe the general nature and level of work being performed, and job responsibilities may change at any time due to business needs. They are not intended to be construed as an exhaustive list of all responsibilities and skills required for the position. Please discuss requests for reasonable accommodations with the hiring manager.

Pay: $48,962.26 - $61,465.30 per year

Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Work Location: In person