Sales and Employee Experience Manager

About Us

We’re a thriving residential cleaning company proudly serving Southeast Virginia and the greater Richmond area. Built on a foundation of trust, exceptional service, and a genuine love for what we do, we’ve grown into one of the region’s most respected names in home care — and we’re just getting started.

Our culture is our superpower. We believe happy team members create happy customers, and we invest deeply in both. Joining us means being part of a tight-knit, supportive team where your contributions are visible, valued, and rewarded. This is a company where people grow — and we want you to grow with us.

The Opportunity

This is a pivotal role at the heart of our business — one that shapes how we grow and how people experience us, whether they’re a customer walking through the door for the first time or a team member starting their first day. You’ll own our CRM across all locations, champion our brand, and help build the systems that scale us to the next level.

If you’re someone who thrives in a dynamic environment, loves working with people, and gets energized by seeing the direct impact of your work — this role was made for you.

What You’ll Do:

CRM & Business Growth

Own and manage the CRM platform across all locations, ensuring data integrity and a best-in-class customer journey

Drive customer acquisition, retention, and re-engagement strategies that grow our book of business

Track sales pipelines, follow up on leads, and convert inquiries into loyal, long-term customers

Generate reports and data-driven insights that guide leadership decisions and highlight growth opportunities

Identify trends in customer feedback and proactively suggest improvements to our service delivery

Customer & Employee Onboarding

Design and deliver warm, memorable onboarding experiences for new customers that set the tone for a lasting relationship

Coordinate new employee onboarding to ensure every team member starts strong and feels welcomed from day one

Serve as a key point of contact for customer feedback, resolving concerns with professionalism and genuine care

Develop and refine onboarding materials, scripts, and processes to ensure consistency across all locations

HR Compliance & People Operations

Assist with HR functions to ensure company practices remain compliant with Virginia state and federal regulations

Maintain accurate personnel records and support hiring, onboarding, and offboarding processes

Help foster a workplace culture that attracts, retains, and develops great talent

Support leadership with employee communications, policy documentation, and general HR administrative tasks

Day-to-Day Operations

Pitch in across operational needs as they arise — we’re a growing small business and every role contributes

Support leadership with scheduling, communications, and cross-location project coordination

Bring positive energy and creative problem-solving to whatever the day demands

Some remote weekend responsibilities to help keep operations running smoothly

What We’re Looking For

Proven experience managing a CRM platform (HubSpot, Jobber, Cliettether, or similar)

Strong interpersonal and communication skills — you genuinely enjoy connecting with people

Highly organized and detail-oriented, comfortable juggling multiple priorities without dropping the ball

Background in sales, customer service, or client relationship management

Basic knowledge of HR practices and employment compliance (Virginia experience a plus)

Self-starter attitude with the ability to work independently and take initiative

Prior experience in a small business or multi-location service environment strongly preferred

Proficiency with Microsoft Office or Google Workspace; comfort learning new software tools quickly

What We Offer

✓ Competitive salary: $40,000–$50,000

Based on your experience and skills

✓ Benefits package available

Health and additional benefits offered

✓ Monday–Friday schedule

7:30 AM–5:00 PM with limited remote weekends

✓ Real growth opportunities

Grow with a rapidly expanding business

✓ People-first work culture

Supportive, collaborative, and fun team

✓ Multi-location leadership exposure

Work across SE Virginia & Richmond markets

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

Dental insurance

Employee assistance program

Flexible schedule

Flexible spending account

Life insurance

Paid time off

Professional development assistance

Referral program

Vision insurance

Application Question(s):

Do you have a reliable vehicle to use each day for the travel requirements for the job? (Mileage is reimbursed)

Education:

High school or equivalent (Required)

Experience:

CRM software: 1 year (Required)

Management: 1 year (Preferred)

Customer Service: 1 year (Required)

Sales: 1 year (Preferred)

License/Certification:

Driver's License (Required)

Work Location: In person