Sales Manager

STEMS HEALTH

Patient Sales & Relationship Manager

Full-Time · Remote · Florida-Based Preferred

Who We Are

STEMS Health is South Florida's premier regenerative medicine practice. Led by double-board certified physician Dr. Ankeet Choxi and Dr. Jarred Mait, who have performed over 10,000 procedures and built a reputation as Miami's most trusted destination for non-surgical, cellular-level healing.

Our service portfolio spans the full spectrum of regenerative medicine — stem cell therapy, MuseCell™ therapy, exosome infusions, PRP injections, peptide protocols, regenerative aesthetics, hair restoration, and more. Every treatment is precision-targeted, evidence-based, and delivered at a concierge level of care.

We do not accept insurance. Our patients invest in their health directly, at price points that reflect the caliber of care they receive. The individual who joins our team will be selling trust, outcomes, and access to the future of medicine — not a commodity.

The Role

This is a full-time, fully remote position designed for a mature, self-directed sales professional who does not need to be managed — only empowered. You will be given the tools, the training, and the trust. What you bring is the discipline, the drive, and the relational intelligence to convert high-intent leads into long-term patients.

You will own the entire patient relationship lifecycle: from the first inbound inquiry through consultation, treatment purchase, ongoing follow-up, and lifetime re-engagement. You are not a scheduler or an order-taker. You are the primary commercial relationship between STEMS Health and every patient in your book.

Our treatments range from several thousand to well over twenty thousand dollars per protocol. Many patients invest across multiple service categories over the course of their relationship with our practice. The ceiling on lifetime patient value — and your earning potential — is significant.

Our Services — What You Will Represent

You are not expected to be a clinician. You are expected to learn our portfolio deeply enough to have an intelligent, confident conversation with a sophisticated patient who is doing their own research. Our physician team handles clinical decision-making; you handle the relationship, the education, and the path to a decision.

Core Responsibilities

Inbound Lead Conversion

Respond to every inbound inquiry — phone, email, text, WhatsApp — within one business hour

Conduct warm, intelligent discovery conversations that uncover the patient's condition, goals, and readiness

Qualify leads and move them to a consultation booking with urgency and precision — never pressure

Log every interaction in HubSpot immediately; a conversation that isn't documented didn't happen

High-Ticket Consultative Sales

Partner with our physicians post-consultation to present personalized treatment plans with confidence

Navigate pricing conversations and handle objections with poise — our patients are discerning, not resistant

Close treatment agreements across protocols ranging from $3,000 to $25,000+ with ease and professionalism

Understand the clinical rationale behind each service well enough to answer questions intelligently — not clinically

Patient Relationship & Lifetime Value

Manage a growing book of active patient relationships as your primary commercial asset

Execute structured post-treatment follow-up cadences: 48 hours, 1 week, 1 month, 3 months, 6 months

Proactively identify upsell and cross-sell opportunities grounded in the patient's history and outcomes

Re-engage dormant patients with personalized, relevant outreach — not mass email blasts

Treat every patient communication as a private, high-discretion interaction befitting a boutique medical practice

CRM & Pipeline Ownership

Maintain a clean, stage-accurate HubSpot pipeline at all times — this is a non-negotiable standard

Self-manage your task queue, follow-up calendar, and deal stages without requiring oversight

Use HubSpot reporting to monitor your own conversion rates, response times, and revenue metrics weekly

Flag pipeline risks and stalled deals proactively — before leadership has to ask

Remote Performance & Self-Management

Operate as a full-time professional during business hours — remote does not mean part-time or flexible

Participate in weekly pipeline reviews with leadership and maintain transparent reporting on activity and results

Represent the STEMS Health brand in every written and verbal communication with the professionalism of a luxury medical practice

Qualifications

Required

3 to 5+ years in a high-ticket consultative sales, client relationship management, or business development role

Demonstrated experience managing a large, active book of clients or accounts — both volume and value

Proven track record closing transactions in the $5,000 – $50,000+ range; you are comfortable in this conversation

Daily proficiency with HubSpot CRM or an equivalent platform — pipeline management is second nature to you

Exceptional written and verbal communication; you represent a premium brand in every word

Exceptional discretion and confidentiality — our patients are private individuals making sensitive health decisions

Self-directed and accountable without in-office supervision — you manage yourself to a high standard because that is who you are, not because someone is watching

Emotional intelligence and consultative instincts — patients choosing to invest in their health need a trusted advisor, not simply a closer

Strongly Preferred

Background in healthcare, medical aesthetics, wellness, concierge medicine, or a related health-adjacent field

Experience in regenerative medicine, longevity, functional medicine, or interventional pain management

Familiarity with HIPAA requirements and patient confidentiality standards in a sales and CRM context

Bilingual in English and Spanish — a genuine advantage in the South Florida market

Prior experience in a boutique, concierge, or luxury service environment where white-glove standards are the baseline

Comfort with an all-cash-pay, no-insurance patient model and the pricing conversations that come with it

Remote Work — Our Expectations

This role is fully remote and is intended for the mature professional who has demonstrated the ability to perform at a high level without direct supervision. We are not offering flexibility as a benefit — we are offering trust as a default. In return, we expect you to hold yourself to a standard that would make an in-office professional look average.

What we require

Full HubSpot CRM access and training

Full-time availability during business hours, M–F

Complete service portfolio training with physician support

Same-day response to all inbound leads during business hours

Email, phone, and messaging tools configured for remote work

Weekly pipeline reporting to leadership — no exceptions

Direct access to physician team for clinical questions

CRM maintained accurately and in real time

Clear performance metrics and commission structure

Professional communication standards in all patient interactions

What Success Looks Like

30 Days

You know our service portfolio. You are fluent in HubSpot. Every inbound lead is responded to within the hour and documented accurately.

90 Days

You have a clean pipeline, structured follow-up cadences running, and you are closing your first patient relationships independently.

6 Months

You have a growing active patient book, a measurable conversion rate, and you are generating re-engagement revenue alongside new patient closings.

12 Months

You are a trusted commercial partner to the practice, with a book of long-term patient relationships and consistent monthly revenue performance.

Compensation

Compensation is structured to reward performance without a ceiling. Base salary is competitive and commensurate with experience. Commission is paid on closed revenue across all service lines. The more you produce, the more you earn — there is no cap.

Base Salary

Competitive — commensurate with demonstrated experience and track record

Commission

Performance-based on closed revenue; no cap

Treatment Access

STEMS Health services available to staff at deeply discounted rates

Health Benefits

No benefits offered at this time.

Work Arrangement

Fully remote; Florida-based candidates preferred

Schedule

Full-time, Monday through Friday during standard business hours

How to Apply

Send the following three items to info@stems-health.com with the subject line:

Patient Sales Manager — [Your Full Name]

Your resume

A cover letter of no more than one page explaining why this role and why STEMS Health specifically — generic applications will not be reviewed

One concrete example of a high-value client relationship or high-ticket sale you are proud of: what was the situation, what did you do, and what was the result

We review applications on a rolling basis. Qualified candidates will be contacted within 2 business days. Incomplete applications will not be considered.

Pay: $65,000.00 - $150,000.00 per year

Work Location: Remote