Operations Manager
At a glance
Highlights
- Adventure tourism career
- Supportive workplace culture
- Competitive benefits package
- Paid time off
Heads up
- Weekend and holiday work required
- Physical lifting up to 50 pounds
- First aid/cpr certification required
Why this role might suit you
The role provides hands‑on leadership in a distinctive adventure tourism environment, competitive benefits, and the opportunity to influence operations across a diverse outdoor resort while collaborating with a passionate team.
Skills
About the role
River Riders is seeking an experienced, hands-on Operations Manager to help lead a one of a kind team at a premier outdoor adventure destination. This role is ideal for a motivated leader who thrives in dynamic, fast-paced environments, enjoys working both “in” and “on” the business, and is passionate about creating remarkable experiences through safe, efficient, and high-energy operations.
As Operation Manager, you will work closely with the General Manager(s) and executive team to oversee the day-to-day operations of multiple departments including river trips, waterpark, zip line canopy tours, aerial adventure park, campground operations, transportation, maintenance, summer camp, and seasonal winter activities. This position plays a critical leadership role in ensuring operational excellence, staff performance, guest satisfaction, and safety across the resort.
Key ResponsibilitiesResponsibilities
Oversee daily operations and staff across all departments and all seasons
Ensure safe, efficient, and timely trip departures and guest experiences
Coordinate staffing, scheduling, training, and performance management
Work as the duty manager for the entire business
Perform opening and closing duties/tasks
Ensure trips depart on time
Takes initiative to solve issues that arise across departments involving guests, staff, and equipment
In control of inventory and equipment readiness
Coordinate with maintenance and transportation departments for daily operations.
Work with leadership to make operational decisions based on weather, water levels, and guest needs
Maintain and encourage company and compliance standards, through policies and procedures, operational checklists and safety procedures
Address guest and employee concerns professionally and effectively
Support a positive, energetic, and team-oriented work environment during high-volume seasonal operations
Qualifications
Previous operations or leadership experience in hospitality, outdoor recreation, or adventure tourism
Comfortable managing multiple priorities and adapting quickly throughout the workday
Ability to stay calm, organized, and solution-focused in a fast-moving environment
Current First Aid/CPR certification
Valid CDL with passenger endorsement preferred
Experience with rafting, zip line, aerial adventure, or outdoor recreation operations would be a strong asset
Strong communication, leadership, and problem-solving skills
Mechanically inclined and comfortable working outdoors in all conditions
Physical Requirements
Ability to lift up to 50 pounds regularly
Ability to work outdoors in varying weather conditions
Ability to safely operate vehicles, equipment, and tools
Flexible schedule including weekends, holidays, and peak seasonal periods
Why River Riders?
Located in beautiful Harpers Ferry, WV, River Riders offers a unique opportunity to build a career in adventure tourism while working alongside passionate outdoor professionals. We are committed to creating remarkable experiences for our guests while fostering a supportive, energetic, and mission-driven workplace culture.
Join us and help lead adventure on the rivers, trails, and mountains of Harpers Ferry.
Pay: From $50,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Vision insurance
Work Location: In person
Compensation
This Operations role pays $50k/yr. Within typical range for operations roles in United States.
Questions about this role
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What's the typical salary for Operations in United States?
Compensation for Operations roles in United States varies widely by seniority, employer size, and remote vs onsite arrangement. Check the salary range on this listing when published, or browse our Operations hub for United States medians across recent openings.
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