Operations coordinator / Client Intake Manager / Operator

Operations Coordinator / Client Intake Manager /

Operator

Rice Roofing & Construction LLC is seeking a highly organized, proactive, solution-minded individual capable of becoming the operational right hand of the company owner.

This role is not a traditional receptionist or basic office assistant position. This individual will become the centralized operational support system responsible for helping organize, manage, and coordinate nearly every aspect of the business outside of sales and production management.

The ideal candidate thrives in fast-paced environments, can handle multiple priorities simultaneously, communicates professionally, learns quickly, and takes ownership of problems instead of waiting for instructions.

What The Ideal Candidate Looks Like

The ideal candidate is proactive, highly organized, confident, professional, technologically capable, calm under pressure, and able to enforce organization and accountability without creating unnecessary conflict.

This person should become the operational traffic controller of the company and help remove chaos from the owner’s daily workflow.

Primary Objective

The primary goal of this position is to remove operational chaos from the owner’s daily workload and help create structure, organization, accountability, and consistency throughout the company.

Core Responsibilities

Answer inbound company calls professionally

Explain company processes and customer expectations

Qualify and organize inbound leads

Assign leads properly to sales representatives

Manage and maintain CRM systems

Organize customer files, contracts, supplements, and production documents

Track lead statuses and maintain pipeline organization

Follow up on stalled leads, pending documents, and unpaid invoices

Coordinate communication between customers, sales reps, subcontractors, and management

Handle payroll coordination and employee onboarding

Assist with permits, licensing renewals, insurance compliance, and administrative deadlines

Maintain spreadsheets, operational systems, and internal organization

Help improve workflows, accountability systems, and communication processes

Assist ownership in reducing operational bottlenecks and mental overload

What This Role Is Becoming

This role is intended to evolve into the operational command center of the company. The individual hired for this position will help oversee the organization, communication, accountability, and administrative systems that keep the business functioning efficiently.

Non-Negotiable Requirements

Extremely organized and detail-oriented

Strong communication and phone skills

Comfortable with technology and software systems Ability to multitask under pressure

Strong follow-through and accountability

Calm and professional during stressful situations

Solution-minded attitude

Ability to operate independently without constant supervision

High level of professionalism and confidentiality

Ideal Personality Type

The ideal candidate is proactive, highly organized, calm under pressure, assertive when necessary, capable of enforcing accountability professionally, and naturally driven to create order and efficiency.

Compensation Structure

Competitive hourly or salary pay based on experience

Performance bonuses tied to operational improvements and accountability

Growth opportunity into long-term operations management leadership

Company Environment

This is a growing company environment without a large office staff. The individual hired for this role will work closely with ownership and become a critical part of the company’s operational structure and future growth.

Pay: $48,000.00 - $65,000.00 per year

Benefits:

Employee discount

Flexible schedule

Professional development assistance

Application Question(s):

Are you extremely organized & detail oriented?

Are you comfortable learning software & technology quickly?

Are you able to multitask in a fast paced environment?

Are you calm under pressure?

Do you have strong follow through & accountability skills?

Do you have reliable transportation?

Do you have a professional appearance & attitude?

Do you have a strong sense of urgency for critical work tasks?

Are you comfortable handling confidential information?

Are you comfortable professionally handling stressful tasks?

Ability to Commute:

West Monroe, LA 71291 (Preferred)

Work Location: In person