Head of Claims

A Company That Matters

Insurance exists to support people at their most vulnerable, after an accident, illness, theft, fire, or crisis. Claims are the moment of truth. That’s why we’re passionate about making every claim more empathetic, more efficient, and more human.

ClaimSorted is an AI-native Third Party Administrator that manages claims operations for insurers across auto, property, travel, gadget, pet, renters, and liability. We combine world-class claims talent with proprietary AI systems to deliver dramatically faster resolutions, lower leakage, and a fundamentally better customer experience

We’re backed by some of the largest funds in the world Y Combinator, Atomico, and Eurazeo, and already manage claims for MGAs and insurers across the US, UK, and Europe, including publicly traded companies and some of the most well-known household names.

Now we’re looking for a Head of Claims to help redefine how claims should operate in the modern world. Not optimize around the edges. Not maintain legacy processes. Rebuild the function entirely.

The Role

This is not a traditional insurance leadership role.

We are looking for someone who sees claims as an operational, technical, and product problem - not just a people-management problem.

Your mission will be to redesign how claims handling works across products, regions, workflows, escalation management, QA, fraud prevention, recoveries, litigation handling, and customer communication.

You will own claims standards across the company and work directly with founders, product, engineering, and operations to rethink every part of the claims lifecycle.

You’ll build systems that scale.

You’ll coach technical excellence into the organization.

You’ll personally handle claims to stay close to reality.

You’ll make hard decisions under pressure.

And you’ll help create the operational model that defines the future of claims.

This role is for someone ambitious enough to believe the industry can operate radically better than it does today.

What You’ll Do

Rebuild claims operations from first principles

Redesign workflows, escalation structures, QA systems, and claims governance

Identify operational bottlenecks and eliminate unnecessary complexity

Build scalable claims standards across multiple lines of business and regions

Partner with product and engineering teams to automate and improve workflows using AI

Own technical claims excellence

Define claims handling standards across auto, property, liability, travel, renters, and other products

Own governance for complex, high-risk, litigated, or precedent-setting claims

Drive improvements in leakage, fraud prevention, recoveries, and audit performance

Review difficult claims personally and make final technical decisions where needed

Build elite claims teams

Hire and develop exceptional Claims Handlers, Team Leads, QA specialists, and handlers

Raise the technical bar across the organization

Create coaching systems, calibration frameworks, and technical training

Build a culture of ownership, urgency, and high standards

Partner with customers

Act as the senior claims expert in customer and partner meetings

Support launches, audits, escalations, and strategic insurer discussions

Build trust with carriers, MGAs, brokers, and enterprise partners

Why Join ClaimSorted

Work on one of the largest unsolved problems in insurance

Help define the future operating model for claims

Work directly with founders

High ownership and real impact

Competitive compensation + meaningful equity

Fast-moving environment with exceptional people

Opportunity to build a category-defining company

Experience

7–15 years of claims experience

Deep technical claims expertise across auto, property, and liability

Experience working in a startup or a scale up

Experience leading claims operations and technical governance

Experience managing Team Leads and Claims Managers

Strong understanding of leakage, fraud, litigation exposure, recoveries, and QA frameworks

Strong knowledge of regulatory and compliance requirements, with ability to integrate these into operational processes

Legal background strongly preferred

You should thrive here if you:

Get frustrated by inefficient systems and want to rebuild them

Care deeply about operational excellence

Enjoy making difficult decisions under pressure

Like being close to the work instead of managing from a distance

Operate with urgency and intensity

Prefer ownership over bureaucracy

Want to build something industry-defining

Outcomes You’ll Own

Claims quality and technical accuracy

Leakage reduction

Complaint rates

SLA and backlog performance

QA and audit scores

Fraud and litigation outcomes

Recovery performance

Team quality and satisfaction

Claims governance across all accounts

Compensation Range: $150K - $200K