IT & Cloud Operations Engineer (UK Based)

About Us

Lexxic combines psychological expertise with our Do-IT digital platform to deliver end-to-end neurodiversity solutions. Our technology platform underpins how we assess, support and empower individuals and organisations, and is a critical part of our continued growth.

We are building our technology function to create a secure, reliable environment that works well for both our colleagues and our digital platform. It is a great time to join us if you enjoy working in a business where technology really matters and where you can make a genuine difference.

Role Overview

We are looking for a UK based IT & Cloud Operations Engineer to join our growing technology team in a role that combines colleague support, cloud operations, and platform support.

This role would suit someone who likes variety, enjoys getting stuck in, and is comfortable solving a mix of day-to-day and longer-term problems. You will work across colleague support, Azure operations, supplier coordination, and developer enablement, helping us keep our technology estate secure, dependable, and ready to scale.

Key Responsibilities

IT Support & User Operations

Provide hands-on support for colleagues across Microsoft 365, devices, and business systems

Troubleshoot issues across hardware, software, identity, access, and SaaS platforms

Manage onboarding, offboarding, device setup, and access across core systems

Act as a trusted point of contact for day-to-day support and operational queries

Refine support processes, tooling, and documentation over time

Azure Cloud Operations

Support the day-to-day operation of our Azure environments, including core services, subscriptions, monitoring, and access

Maintain a strong cloud security posture through good practice in identity, RBAC, MFA, policy, and operational controls

Monitor system health, investigate alerts and incidents, and help strengthen resilience and operational visibility

Assist with cloud cost management, housekeeping, and optimisation to support efficient operations

Security, Compliance & Governance

Support implementation of security policies, standards, and operational procedures across the technology estate

Monitor logs, alerts, and incidents, taking action directly where appropriate and escalating where needed

Contribute to maintaining practical compliance with standards such as ISO 27001 and Cyber Essentials

Promote a culture of secure, well-managed operations across both business and technology teams

Supplier & Operational Management

Work with external suppliers including software vendors, hosting providers, telecoms, and security partners

Help manage service performance, coordinate escalations, and ensure issues are followed through to resolution

Maintain clear documentation for systems, processes, configurations, and support procedures

DevOps & Platform Support

Support CI/CD pipelines and deployment processes across Azure DevOps, GitHub Actions, or similar tooling

Work closely with developers to support environments, releases, access, and deployment troubleshooting

Contribute to stronger automation, repeatability, and release reliability across the platform

Work with infrastructure and platform configuration, including exposure to infrastructure-as-code concepts such as Terraform or Bicep

Help strengthen operational standards, documentation, and good DevOps practices across the organisation

Skills & Experience

You will likely be a strong fit for this role if you enjoy working across a mix of support, infrastructure, and process change, and if you are comfortable balancing day-to-day delivery with longer-term priorities.

Core (Required)

Broad hands-on technical experience across IT support, cloud operations, and business systems

Good knowledge of Microsoft 365 administration, including Entra ID, Exchange, Intune, and endpoint or access management

Practical experience with Azure services such as identity, compute, networking, monitoring, and security controls

Strong troubleshooting skills and the ability to work through a wide range of technical issues calmly and independently

Comfort working in a small, fast-moving business where priorities can vary across support, infrastructure, and delivery

A proactive mindset with the ability to improve processes, document clearly, and take ownership of outcomes

Exposure to CI/CD pipelines, environment management, and release support

Desirable

Experience with Azure DevOps, GitHub Actions, or similar deployment and release tooling

Familiarity with infrastructure-as-code concepts or tooling such as Terraform, Bicep, or similar

Experience working in a startup, scale-up, or small internal technology team

Awareness of information security and compliance frameworks such as ISO 27001 or Cyber Essentials

We do not expect you to have experience in every area listed above. We are looking for strong fundamentals, good judgement, and someone who is happy working across a broad role.

Why join us

This is a chance to play a visible role in a business where technology is a meaningful part of how we deliver our work.

In this role, you will have the opportunity to:

Help shape how we run technology across the business

Work closely with both colleagues and developers

Make practical changes that improve day-to-day ways of working

Build experience across internal IT, cloud operations, and platform support

How to Apply

To apply for this role, please attach your CV and a one-page cover letter to explain why you are suitable for this role. In addition, please let us know what attracts you to the role.

Closing date for receipt of applications: Monday 9th June 2026 at 5:30pm

Interviews: To take place via Microsoft Teams in June

Privacy Notice

In applying to Lexxic, you will be supplying us with your personal data contained within your CV and cover letter. This could include your name, address, email, previous work details etc. Please refer to our Recruitment Privacy Notice for details of how we protect and respect your privacy during the recruitment process.