CX Project Manager - Investor Relations

About Citco

Since the 1940s Citco has provided specialist financial services to alternative investment funds, investors, multinationals and private clients worldwide. With over 6,000 employees in 45 countries we pioneer innovative solutions that meet our clients’ evolving needs, and deliver exceptional service.

Our continuous investment in learning means our people are among the best in the industry. And our corporate social responsibility programs provide meaningful and fulfilling work in the community.

A career at Citco isn’t just a job – it’s an opportunity to excel in an environment that genuinely supports your personal and professional development.

Role Purpose

The CX Project Manager is responsible for supporting the day‑to‑day delivery, governance, and execution of Client Experience initiatives.

The role ensures consistent tracking, reporting, and adherence to governance standards, enabling senior delivery leaders to focus on strategic outcomes, roadmap ownership, and stakeholder engagement.

Key Responsibilities

Delivery Coordination and Governance

Support execution of CX initiatives across multiple workstreams

Ensure governance standards, and agreed processes are applied consistently

Proactively manage follow‑ups and coordination activity to maintain delivery momentum

Jira Governance and Tracking

Maintain ticket hygiene, status accuracy, and dependency tracking

Monitor progress and follow up with owners to drive movement and closure

Ensure Jira is a reliable source of delivery and execution data

Reporting, Dashboards, and Action Management

Own the creation and maintenance of delivery and governance dashboards

Provide clear, up‑to‑date visibility of open actions, risks, dependencies, and overdue items

Actively track actions and follow up with owners to ensure timely closure

Flag risks, blockers, and slippage early

Project and Delivery Support

Maintain project plans, action logs, and RAID items

Track execution progress across defined workstreams

Support preparation of first‑pass reporting for weekly and leadership forums

Meeting and Execution Support

Track actions and follow‑ups from meetings and forums

Ensure actions are reflected in dashboards and tracking tools, not just meeting notes

Support cadence‑driven delivery and reporting cycles

What This Role Will Do

Own day‑to‑day delivery coordination and governance execution

Maintain reliable tracking of actions, risks, and dependencies

Provide clear, dashboard visibility of execution status

Drive follow‑ups to maintain delivery discipline

Reduce administrative and tracking burden on program management team

Stakeholder Interaction

Regular interaction with Program Manager and CX leadership

Ongoing coordination with workstream owners and delivery teams

Knowledge, Skills, and Experience

Essential

Experience in delivery coordination, governance, or program support roles

Strong action tracking, follow‑up, and execution discipline

Experience producing delivery reporting and dashboards

Strong organizational skills and attention to detail

Comfortable operating in a fast‑moving, multi‑workstream environment

Desirable

Experience working with Jira or similar delivery tracking tools

Experience supporting governance frameworks or operating models

Familiarity with project management tools and methodologies

Ability to create and maintain dashboards, with a proactive and self‑directed approach

Exposure to client experience, delivery, or transformation initiatives

Our Benefits

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.