Fleet Back Office Specialist

Company Description

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.

Job Description

The Role

The main purpose of Fleet Specialist Ford is to collect, collate and analyze various and several internal and external composite data and documents related to the activity, supporting the National Sales Company identifying and prioritizing improvements and growth opportunities.

Moreover, Fleet Specialist is responsible for the support of the Ford fleet sales dept.: key responsibilities include providing back-office support to the Fleet Manager, handling customer and rental company inquiries, developing support programs (dedicated discount schemes) for corporate clients, and managing departmental reporting.

About you

We would love to welcome a new colleague passionate about the automotive field, oriented towards teamwork and taking the good dose of initiative to achieve results. The Fleet Specialist we are looking for must have the following responsibilities:

Support the NSC Management and the Fleet & Remarketing Dept;

Operational management of the fleet sales;

Back office support the Ford Fleet Manager and KAM’s team;

Preparation and sending of dedicated discount schemes for big companies;

Use the NSC operating systems for managing the various phases of fleet sales activity;

Management and use of NSC systems for orders entry;

Daily management of client and leasing companies’ requests;

Regularly updating operational files, monitoring sales performance;

Preparation of periodic sales reports for management;

Collect and provide analysis, on basis of management requests;

Prepare all supporting materials and attend regular meetings (with FoI, FoE and external providers);

Manage email requests of other FoI Departments.

Qualifications

Requirements:

Degree in Engineering, Economics, Business Administration;

Advanced user of Office tools;

Advanced user of analytical tools (advanced knowledge of Excel is mandatory, PowerBI is a plus);

Good knowledge of English and Italian, spoken and written;

Strong proactivity;

Excellent communication skills;

Interpersonal skills;

Ability to propose new analytical solutions;

Problem solving/analytical thinking and approach;

Experience in using BI tools and data mining is considered a plus.

If you can demonstrate that you are customer focused and can communicate effectively with great analytical skills, we would like to hear from you!

What is in it for you?

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.

In joining MSX, you can enjoy:

Competitive salary

Company laptop

Lunch voucher

Working pattern:

Full-time role

Rome - hybrid (presence in the Customer office, 4 days in a month home office after training period)

Additional Information

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

Consumer Engagement

Parts, Accessories & Service Performance

Actionable Insights

Repair Optimization & Compliance

Learning Solutions

Distribution & Sales Performance

Our proven track record means that we now partner with almost every car manufacturer on the market.

The MSX Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSX Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.

The MSX Vision

To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.