Project Manager
About the role
TITLE: Project Manager
Planning Org: Retail Solutions/PS Europe
REPORTS TO: PS Managing Partner Italy
LOCATION: Milan, Italy
POSITION SUMMARY
The Project Manager is responsible for the end-to-end delivery of complex IT projects, ensuring alignment with organizational objectives, timelines, and budget expectations. This role involves leading cross-functional teams, engaging with key stakeholders, and driving the successful execution of project deliverables across all phases of the project lifecycle. The Project Manager will also play a critical role in fostering strong customer relationships, ensuring high levels of client satisfaction, and maintaining governance, risk, and compliance standards throughout project execution.
KEY AREAS OF RESPONSIBILITY:
The Retail Solutions Project Manager plans, schedules, monitors, evaluates, and directs projects to ensure that comprehensive business solutions are successfully implemented across a wide range of first-division customers.
Key areas of responsibility:
Ensure that projects are completed on-time, within budget and according to specifications
Prepare and maintain detailed project plans and playing a leading role in scoping, planning, costing, and pricing projects
Manage customer acceptance of the solutions based on the agreed Statement of Work, taking the lead in resolving any issues
Coordinate the setup of the project environment, including defining and maintaining a roles and responsibilities matrix, personnel plan, and resource schedule for each project team member
Measure, track, evaluate, and communicate progress against the project schedule through project reporting, including financials and compliance reporting
Provide regular project status updates and lead customer status meetings
Use project management tools such as MS Project, Changepoint/PSA, and Microsoft Office applications
Ensure the execution and accuracy of monthly forecasts and billings, while managing contractor procurement and payments
Collaborate and coordinate with international teams within project and customer boundaries
Manage customer expectations and ensure customer satisfaction
Proactively manage and resolve project escalations as needed to ensure project success
Actively participate in presales activities, with occasional travel required
ADDITIONAL INFORMATION
The business environment is constantly evolving, and the role requires flexibility in task assignments. The ideal candidate must be able to work both independently and as part of a team in a fast-paced and demanding environment.
The position may also involve occasional short business trips.
BASIC QUALIFICATIONS:
5+ years of experience in project management
Experience working effectively in complex and challenging solution implementation environments
Excellent communication skills with all stakeholders, including internal PM teams, customers, and management
Proven experience in managing complex IT projects
Excellent command of English, both written and spoken
Strong consulting skills
Demonstrated leadership skills, even in situations without formal authority
PREFERRED QUALIFICATIONS:
Project Management certification
Experience with software development and implementation projects
Experience in the Retail industry is highly valued
Experience in customer management and collaboration
Knowledge of / experience with Electronic Payment Methods is considered a strong plus
Questions about this role
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