Internal Sales Account Manager - B2C

Internal Sales Account Manager - B2C

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About Us

We’re a globally recognised organisation, driven by our purpose of giving everyone a “better way forward.” We offer a collaborative and caring team environment, with a strong focus on learning and development, where your contributions are recognised and supported with competitive incentives, career growth and opportunities.

Role Overview

We are seeking an energetic and customer‑focused Internal Sales Account Manager to join our B2C sales team. You will generate and develop sales opportunities, manage customer enquiries, and act as the primary commercial contact for assigned accounts. This role requires strong communication skills, commercial awareness and proven ability to manage multiple priorities while delivering exceptional customer service.

Key Responsibilities

Make and take cold calls to prospective clients from a provided list to answer questions, initiate sales conversations and provide general support.

Identify appropriate contacts, qualify leads and drive opportunities through the sales pipeline.

Capture and maintain accurate customer and lead information in our CRM tools, ensuring records are up to date.

Serve as the designated point of contact for assigned customers on all sales‑related queries, claims and requests.

Assess commercial potential for future sales proposals and escalate qualified opportunities to the sales team.

Triage and resolve incoming customer inquiries to maximise brand reach and optimise exposure for the business line.

Present products and services, demonstrating the advantages of our solutions aligned to customer needs.

Prepare and finalise sales proposals — including personal, commercial and financial data — in line with company processes, policies and commercial conditions.

Provide weekly insights and call outcomes to your supervisor, including market feedback and potential improvement ideas.

Provide accurate information on commercial conditions, credit restrictions and required customer actions where applicable.

Key Experience & Capabilities

Demonstrated experience in customer service or customer relationship roles, ideally within a commercial or sales environment.

Strong ability to build and maintain relationships with customers and internal stakeholders (networking).

Proven aptitude for multitasking, planning and organising to manage deliverables and deadlines effectively.

Excellent verbal and written communication skills, with confidence in presenting and persuading customers.

Commercial awareness and the ability to assess and articulate business opportunities.

Comfortable working with CRM systems and maintaining accurate records.

A proactive, solutions‑focused mindset with strong attention to detail.

Authorised to work in Australia. New Zealand applicants will also be considered.

What’s in it for you?

Competitive salary package with a performance-based bonus

Career progression opportunities within a global organisation

Above industry superannuation (2% above the Superannuation Guarantee)

4 additional Wellness Leave days per year & access to Employee Assistance Program

Staff incentives, including paid parental leave (primary & secondary) & more!

Great company culture – open, collaborative and supportive environment

Opportunity to innovate, develop your skills and help pioneer the way forward

Why Michelin?

At Michelin, we put people at the heart of everything we do. Our commitment to innovation, sustainability, excellence and people development helps us create meaningful outcomes for customers, communities, and our employees.

You’ll be empowered to take initiative, develop your skills, challenge the status quo and contribute to impactful work, while building a long-term career in the automotive and mobility industry.

Click the Apply button to join a company shaping the future of sustainable mobility and inspiring motion for life. Be part of our people - led, dynamic, and innovative team, where you can grow your career, develop your skills, and make a meaningful impact.

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