Operations Supervisor - New Delivery Hub

Come transform the future with us!

What is a typical workday?

We’re excited to launch a new delivery hub in Melbourne East (Braeside) to support our growing operations in Altona, and we’re on the lookout for a dedicated Operations Supervisor to help drive success in this new location.

This is an exciting opportunity to be part of a growing business from day one — helping to establish strong operational foundations, championing safety, and driving operational excellence as the site continues to grow.

Whether you’re an experienced operations leader ready to take the next step or someone who thrives in a fast-paced operational support role, we’d love to hear from you.

About Dragonfly:

Dragonfly stands for a different way of doing e-commerce delivery in Australia. Drawing on over three decades of experience as a market leader in Canada, Dragonfly is a new subsidiary that is hitting the ground running. Using the latest technologies and the right people ensures greater efficiencies, better results, and a superior customer experience.

At Dragonfly, it’s the littlest details that make the difference. We are a fast-paced company with a firm grip on market growth. We boast an agile working environment and do not shy away from challenges. Every member of our team is on the ground to guarantee on-time deliveries to doorsteps all around Australia.

Established in Queensland, New South Wales and Victoria and South Australia.

About the Position:

As the Operations Supervisor, you will use your strong understanding of transportation and logistics operations to drive station performance, improve efficiency, and maintain safety and compliance standards. You will support the Station Manager in achieving operational and financial objectives while leading a safe, organised, and high-performing work environment.

You will oversee Dragonfly’s parcel lifecycle, including dispatch, returns, driver bookings, route optimisation, and delivery compliance. You will also provide leadership, coaching, and training to warehouse staff and drivers, ensuring high service standards, strong team performance, and customer satisfaction.

Schedule 1: Monday to Friday, 8:00AM - 4:00PM

Key Responsibilities:

Oversee shipping, receiving, dispatch, parcel returns, driver bookings, and route optimisation while monitoring operational processes and procedures.

Maintain warehouse safety, cleanliness, and compliance with Health & Safety standards, including audits, hazard prevention, safe vehicle movements, and emergency response.

Supervise unloading, freight verification, scanning, returns processing, and quality checks on return pickups and client returns.

Manage driver check-in/check-out, loading processes, and real-time delivery tracking to ensure on-time and accurate deliveries.

Maintain accurate delivery, inventory, incident, POD, and compliance records, including daily reports, shift handovers, timesheets, and data entry.

Assign daily tasks, monitor team productivity, and ensure compliance with SOPs and operational standards.

Prepare and review performance reports, including on-time deliveries, exceptions, and compliance metrics.

Provide leadership, onboarding, coaching, and training to drivers and warehouse staff to support a high-performing team.

Manage employee performance, workplace conduct, and compliance, including disciplinary action where required.

Resolve delivery complaints, damages, lost packages, and customer concerns promptly and professionally.

Support the Station Manager in improving processes, maintaining strong Delivery Partner relationships, and upholding Dragonfly’s service standards and values.

Key Requirements:

2+ years of leadership experience, preferably in a fast-paced environment.

Previous experience in transportation, freight, logistics, or warehouse operations preferred.

Strong problem-solving skills and ability to adapt in a dynamic environment.

Tech-savvy with the ability to learn new systems quickly.

Strong knowledge of occupational health and safety regulations.

Excellent written and verbal communication skills.

Strong organisational skills, attention to detail, and ability to manage competing priorities.

Why Join Dragonfly?

Attractive remuneration plan.

Dynamic, team-oriented environment

Genuine opportunities for growth and development

Access to an Employee Assistance Program (EAP), providing confidential support and resources to support your overall well-being.

Be part of Dragonfly’s next chapter in Melbourne East! for more information and take the first step toward joining our growing network.

Sending packages should be simple.

Dragonfly stands for a different way of doing e-commerce delivery in Australia.

Drawing on over three decades of experience as a market leader in Canada, Dragonfly is a new subsidiary that is hitting the ground running. Using the latest technologies and the right people ensures greater efficiencies, better results, and a superior customer experience.

At Dragonfly, it’s the littlest details that make the difference. We are a fast-paced company with a firm grip on market growth. We boast an agile working environment and do not shy away from challenges. Every member of our team is on the ground to guarantee on-time deliveries to doorsteps all around Australia.

Welcome to Dragonfly.