Business Analyst

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As our Technology function continues to grow, EML is investing in data, automation and AI-enabled solutions to improve outcomes across Workers Compensation. Our AI Program focuses on practical, governed innovation delivering measurable value through structured, disciplined delivery.

As a Business Analyst, you will play a critical role in shaping and delivering technology initiatives across software development, data, automation and AI-enabled solutions.

Operating within a structured and governed delivery environment, you will lead complex analysis activities, bridge business and technology teams and ensure that business needs are translated into clear, tangible and reviewable analysis artefacts that support sound decision-making and predictable delivery outcomes.

This will be a full time, 12-month fixed-term contract based in the Sydney office, with flexibility to work from home up to 3 days per week.

YOUR RESPONSIBILITIES

Lead ideation, discovery and analysis activities, including structured workshops

Produce high-quality analysis artefacts such as detailed business requirements, process models, data analysis, options analysis and decision records

Undertake strategic analysis to support business cases, prioritisation and investment decisions

Shape and recommend solution options, trade-offs and impacts to support decision-making

Act as a subject matter expert on application and AI-enabled solution capabilities

Support Agile delivery processes, including facilitation of Agile ceremonies and delivery events

Maintain clear documentation and traceability using Jira, Confluence and approved templates

Identify opportunities to improve outcomes through technology, data, AI tools, automation and process improvement

ABOUT YOU

Full Australian working rights without restriction

5-8 years experience as a Business Analyst working on complex initiatives in a fast-paced or regulated environments

Demonstrated experience leading business analysis activities end-to-end

Strong written and verbal communication skills, with the ability to clearly and structurally articulate complex concepts

Proven experience working in Agile or hybrid delivery environments, including Kanban and Scrum and collaborating with delivery teams using Jira, SharePoint and Confluence

A solid understanding of software development lifecycles, controls and governanc

Exposure to, or experience with data-driven, automation, or AI-enabled solutions and emerging technologies is highly regarded

WHAT WE OFFER

EML provides career opportunities and great employee benefits, including:

A diverse and collaborative team culture like no other

Flexibility to work from home to support work/life balance

A corporate wellbeing program with discounted health insurance and gym membership

Generous discounts from over 350 retailers through our RewardsHub program

Comprehensive learning and development opportunities to help you reach your full potential

Access to support and counselling services with work or personal matters, through our Employee Assistance Program

Companywide events to stay connected and celebrate success

Entitlement to annual company incentive scheme + salary reviews

Up to 16 weeks paid parental leave, plus super