Senior Manager, AI Experience

Sydney Based / Hybrid Working

Shape how AI works at scale!

Are you ready?

At Westpac, we’re moving beyond experimentation. We’re embedding AI into real workflows, real decisions, and real customer outcomes.

We’re looking for a Senior Manager, AI Experience to lead this shift within major divisions — someone who can translate strategy into practical execution, work shoulder-to-shoulder with teams, and ensure AI delivers measurable value at scale.

This is not a purely strategic role. It’s for someone who thrives as a player–coach — equally comfortable influencing senior leaders and rolling up their sleeves to shape delivery.

Importantly, this role is central to how Westpac scales AI responsibly and effectively.

Core responsibilities …

Partner with senior leaders to align divisional AI priorities with enterprise direction

Translate Group AI strategy into clear, actionable roadmaps

Identify where AI can unlock the most value across workflows and decisions

Collaborate directly with teams to prioritise high-value use cases

Move adoption beyond tools into better ways of working

Track and drive measurable outcomes (productivity, decision quality, risk reduction)

Define what “good” AI adoption looks like — and help teams get there

Embed trust, confidence, and meaningful usage across the division

Identify adoption risks early and address them pragmatically

Support safe, scalable rollout of advanced AI capabilities

Evaluate and embed use cases into real workflows

Ensure governance and guardrails are understood and applied

Coach leaders and teams to use AI effectively and responsibly

Shape clear, simple narratives connecting AI to business value

Build credibility through proximity to delivery and hands-on insight

Essential Ingredients for Success …

Advanced experience leading enterprise AI adoption or complex IT transformation initiatives

Strong change management and facilitation ability to translate strategy into execution — not just define it

Hands-on exposure to AI tools (e.g., Copilot, workflow automation, agent-based systems)

Highly developed IT literacy and business acumen

Solid understanding of how operational, governance and regulatory frameworks in complex organisations

Demonstrated experience influencing senior stakeholders and cross-functional teams at all levels

Passion for delivering practical, usable change with a default focus on CI and CX at every juncture

Our Promise to You

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country.

Here are just a few of the ways we’re already doing that:

Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!

Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.

Tailored learning and development opportunities to help grow your career within the bank.

Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

Create your future today!

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians, and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website .