Facilities Manager (Soft Services)

Facilities Manager (Soft Services) – Epping, VIC

Location: Epping, Victoria

Company: BGIS, High Profile Market Environment

Employment Type: Full-Time, Permanent, On-Site

Salary: $100,000–$120,000 + Superannuation

Other Information: Free Onsite Parking, flexible start and finish times available within core business hours, minimal after-hours on-call requirements

We acknowledge the Traditional Custodians of the land on which we work, and pay our respects to Elders past, present and emerging.

About BGIS

BGIS is a global leader in integrated facilities management, delivering innovative and sustainable solutions to clients across a wide range of industries. We are committed to operational excellence, safety, innovation, and creating positive workplace experiences for our people and clients alike.

We are currently seeking an experienced Facilities Manager (Soft Services) to join our team supporting a large, high-profile and fast-paced commercial environment in Melbourne’s north. This dynamic site operates at scale and requires a collaborative leader who thrives in a reactive environment where no two days are the same.

Purpose of the Role

Reporting to the Account Manager, the Facilities Manager (Soft Services) will oversee the operational delivery and performance of all soft services across the site, ensuring contractual KPIs, compliance standards, and client expectations are consistently achieved.

This role is ideal for someone who is highly organised, self-motivated, adaptable, and confident managing competing priorities in a busy operational setting. You will work closely with subcontractors, client stakeholders, and the wider BGIS team to drive service excellence, continuous improvement, and strong customer relationships.

Key Responsibilities

Manage all soft services operations including cleaning, waste, hygiene, pest control, grounds, and security services

Lead subcontractor performance to ensure KPI delivery, compliance, quality outcomes, and cost control

Conduct regular site inspections, cleaning audits, and operational reviews using systems such as iAuditor

Coordinate reporting, service schedules, and operational activities to meet client expectations

Drive recycling initiatives and continuous improvement in waste management practices to ensure contract KPI’s are met ️

Manage budgets, forecasts, invoicing, and financial reporting associated with soft services delivery

Build strong relationships with clients, suppliers, contractors, and internal stakeholders

Respond proactively to operational issues, urgent requests, and reactive works across the site

Ensure compliance with BGIS Quality, WHS, Environmental and operational management systems

Promote a positive, collaborative, and accountable team culture

Education, Experience & Skills

Essential

Demonstrated experience within Facilities Management, Soft Services, Property Services, or a similar operational environment

Proven experience managing subcontractors and service delivery across large or complex sites

Strong understanding of KPI management, compliance, and operational reporting

Financial management experience including budgeting, forecasting, and invoice approvals

Excellent stakeholder engagement, communication, and conflict resolution skills

Ability to work effectively within a fast-paced and reactive environment

Strong organisational skills with the ability to prioritise competing operational demands

Experience using Microsoft Office applications and CMMS platforms

Knowledge of WHS, QA, and Environmental systems and processes

A proactive, team-oriented approach with strong accountability and ownership mindset

Desirable

Qualifications in Facilities Management, Property, or related discipline

Experience working within integrated services or high-footfall operational environments

Experience managing waste and sustainability initiatives

Experience working within large-scale, multi-service contracts

Workplace Flexibility

This position is based full-time on-site in Epping , with free on-site parking available. The role offers flexible start and finish times within core business hours, supporting work-life balance while maintaining strong operational support for the client.

Why Join BGIS?

Key Benefits Include:

✔ AFR Best Places to Work 2024 & 2025

✔ Winner of Inspiring Workplaces Award 2025

✔ Spot recognition vouchers and $2,000 employee referral bonus

✔ Access to Flare discounts across retailers, utilities, travel & more

✔ Fitness Passport for you and your family

✔ Career development, secondments, and internal mobility opportunities

✔ Leadership programs including Future Leaders and Leadership Fundamentals

✔ Health & wellbeing support including EAP and flu vaccination vouchers

✔ 2 paid volunteer days annually and community support initiatives

✔ Work180 endorsed employer of choice for women

✔ Inclusive and supportive team environment with strong operational leadership

✔ Minimal after-hours on-call requirements

How to Apply

If you are a proactive and adaptable Facilities Management professional looking to join a collaborative team within a high-profile operational environment, we would love to hear from you.

Eligibility

To be successful in the role, applicants must have full working rights in Australia and be willing to work within a Drug & Alcohol free workplace environment.

Be part of a workplace that values diversity, safety, sustainability, and continuous innovation.

Explore more opportunities at https://apac.bgis.com