Head of Operations
At a glance
Highlights
- executive mandate to shape national operating models
- influence psychological services delivery at scale
- partner with senior clinical and commercial leaders
- lead national teams and complex operational change
- competitive executive remuneration and benefits
Why this role might suit you
The role offers an executive mandate to shape national operating models, influence service delivery at scale, and lead large operational teams, accompanied by competitive executive compensation and the opportunity to drive large-scale change in a respected healthcare organization
Skills
About the role
Get to know PeopleSense by Altius
PeopleSense by Altius, a subsidiary of Altius Group, has been in operation since 1998. PeopleSense provide psychological services to a range of clients in business, government and privately, throughout Australia. As a market and innovation leader in the industry, our team of over 150+ psychologists across Australia, support people to realise their health potential by delivering contemporary and evidence based interventions to clients and customers.
Why you will love working with us
Executive mandate to shape national operating models
Influence how psychological services are delivered at scale
Partner with senior clinical, commercial, and corporate leaders
Lead national teams and complex operational change
Competitive executive remuneration and benefits
Your new role
As Head of Operations, you are accountable for national operational performance and scalability. You will ensure psychological services are delivered efficiently, predictably, and in line with contractual and organisational commitments. You will oversee utilisation, capacity management, administration, intake and scheduling, systems optimisation, and continuous improvement, enabling clinicians to focus on client care while meeting demand.
As Head of Operations, you will be responsible for the following core areas across national service delivery:
Operational performance
Translate strategy into national operating plans, capacity models, and SLAs
Own utilisation targets, performance dashboards, and operational rhythms
Oversee national intake, scheduling, administration, and billing functions
Systems & data
Optimise practice management and scheduling systems
Ensure data integrity, reporting accuracy, and operational insights
Drive standardisation, automation, and continuous improvement
Compliance & quality
Own national operational compliance frameworks
Partner closely with the Head of Clinical Services to align operational and clinical governance
Oversee audits, quality assurance, and escalation mechanisms
Change & leadership
Lead national operational change initiatives and transformation projects
Build capability, clarity, and engagement across operational teams
Partner with Finance, People & Culture, IT, Sales, and Marketing
About you
You are an execution‑focused leader who thrives in complexity and scale. You bring discipline, clarity, and commercial acumen, while understanding the nuances of service‑based and healthcare environments.
You will bring:
Senior leadership experience in health, psychology, or professional services operations
Strong utilisation, capacity planning, and SLA management experience
Advanced data literacy and operational reporting capability
Experience leading national administration or service delivery teams
Proven change leadership in complex, multi‑site environments
This is a full time, permanent role based in either our Perth or Sydney office.
If you would like to have a confidential conversation before applying or if you’re interested in a career with Altius, please email Anna at acaelli@altius-group.com.au.
Questions about this role
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