Business Analyst, Service Integrity & Resolution

MUFG Pension & Market Services is a global business connecting millions of people with their assets – safely, securely, and responsibly. We have over 6500 employees across 4 continents and continue to grow every day. MUFG Retirement Solutions is the largest business under MUFG Pension and Market Services and we are the leading administrator for super funds in Australia. Many of our clients are household names. We are well positioned within a growing superannuation industry, combining our rich legacy with a fast-paced environment that enables rapid career growth. We are a diverse team with employees from various cultural and linguistic backgrounds, and we make sure to celebrate the successes of our clients and our people.

About the role

We’re looking for a detail‑driven and commercially minded analyst to join our team and play a key role in protecting data quality, product integrity and client outcomes across our superannuation funds. You’ll work closely with peers, IT, Funds and auditors to investigate issues, improve processes and support high‑quality delivery in a regulated environment.

Key accountabilities

Investigate and respond to data and product‑related enquiries, ensuring outcomes align with fund business rules and client expectations

Design, execute and maintain quality controls to support accurate product delivery and strong client satisfaction

Identify and implement process improvement opportunities to reduce risk and improve efficiency

Support testing activities including PVT testing for system releases and patches

Collaborate with Funds, auditors, IT and internal stakeholders to resolve issues and contribute to audits and projects

Manage allocated tasks and complex issues proactively, ensuring SLAs, quality standards and GS007 requirements are consistently met

Contribute to a positive, collaborative team environment with strong problem‑solving and shared accountability

Experience & attributes (desirable)

Experience in business analysis within the finance or superannuation sector, ideally with exposure to incident or risk management

Strong understanding of superannuation products, data flows and business rules

Confidence using data analytical tools to investigate issues and produce clear, insightful reporting

A proactive approach with strong ownership of deliverables and the ability to work effectively within a team of analysts

Highly organised, detail‑oriented and comfortable managing competing priorities in a deadline‑driven environment

Some of our Employment Benefits

FlexiWorks – enabling our employees to work in the office and at home

Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave

Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose.

Talent Referral Program

Salary Sacrificing via Superannuation

Employee Assistance Program

Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support

Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft!

Novated Car Leasing

Culture at MUFG Pension & Market Services

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

How to apply

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.