Account Executive, Customer Sales

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary:

We are currently seeking an Account Executive to join our closing team in Sydney, reporting to our Senior Sales Manager for APAC. This is Clio's first role in the region dedicated to upsell and cross-sell, making it a rare opportunity to build the playbook and set the standard for customer growth across APAC.

What your team does:

Our Customer Sales team in APAC is focused on helping legal professionals get the most from Clio's all-in-one product ecosystem. As an Account Executive, you'll serve as a trusted advisor to existing customers, guiding them toward greater efficiency and better client service.

You'll own the upsell and cross-sell motion for APAC, working across our full suite of solutions including our core platforms and our AI offering Clio Manage AI. Your role involves proactively uncovering customer needs, demonstrating the value of our integrated technology, and delivering tailored solutions to their most complex challenges.

You'll work cross-functionally with marketing, sales, product, customer success, and partnerships teams to drive customer growth and satisfaction across the region.

What you’ll work on

Leading upsell and cross-selling across Clio's full suite of solutions for APAC customers

Converting qualified opportunities through phone, email, and product demonstrations

Using Salesforce to prioritise, organise, and manage qualified leads and opportunities

Tracking key metrics including qualified lead volume and conversion rates across the funnel

Collaborating with Support, SDRs/BDRs, Customer Success Managers, and Sales Engineers to deliver solutions

Forecasting, negotiation, and deal closure

Developing business cases for customers

Identifying expansion opportunities within existing customer accounts

What you bring:

Minimum 4 years of sales experience, including closing deals

3 years of experience in SaaS or technology

Experience managing complex deal cycles with high-value customers

Knowledge of and passion for cloud-based technology

Experience running product demonstrations

A competitive mindset and cold calling skills

A coachable, collaborative approach

Ability to advocate for clients, passing feedback and feature requests to product teams and facilitating conversations around potential enhancements

Experience developing and executing strategic account plans to drive client satisfaction, retention, and growth

Familiarity with tools such as Salesforce, Salesloft, ZoomInfo, or Sales Navigator is a plus

A genuine interest in using AI to improve your craft

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

Competitive, equitable salary (exclusive of superannuation) with top-tier health benefits

Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office min. twice per week.

Flexible time off policy, with an encouraged 20 days off per year.

Exclusive of superannuation

Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The expected salary range* for this role is $101,700 to $127,100 to $152,500 AUD . There are a separate set of salary bands for other regions based on local currency. The expected new hire commission range for this role is $101,700 to $127,100 to $152,500 AUD. The opportunity to earn commissions beyond the stated amounts are possible as commission earnings are uncapped.

Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.

Disclaimer: We only communicate with candidates through official @clio.com email addresses.