Client Success Specialist

About Us:

Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions that solve the most complex revenue and reimbursement issues, enabling clinicians to focus on providing outstanding care to their patients and communities.

Come Join Our Team!

As part of our robust Rewards & Recognition program, this role is eligible for our Ventra performance-based incentive plan, because we believe great work deserves great rewards

Help Us Grow Our Dream Team — Join Us, Refer a Friend, and Earn a Referral Bonus!

Job Summary:

Under direct supervision, the Client Success Specialist conducts regular reviews of the service and cash collections for client, identifies problems, and proposes and implements solutions

Essential Functions and Tasks:

Serves as first point of contact between clients and Ventra Health

Develops account relationships with client. Establishes position as a strong partnership and long-term customer ally

Works directly with the client on occasion, which includes physicians, administrative staff, hospital staff, chart coordinators, insurance companies, employers and patients

Participates in calls with the Regional Practice Administrator to establish regular communication with clients regarding outstanding issues and program performance

Addresses basic client issues and offers potential solutions to clients

Reports major client issues to leadership and makes aware of potential threats/opportunities

Completes post-meeting reports and summaries

Education and Experience Requirements:

High School Diploma or Equivalent. Some college preferred

One (1) year of physician billing, hospital billing, or vendor management experience in revenue cycle functions

Experience with a ticketing system and Monday.com, preferred

Knowledge, Skills, and Abilities:

Knowledge of Hospital Medicine Coding

Knowledge of requirements of medical record documentation

Knowledge of medical terminology and anatomy

Knowledge of how and when to involve key players and effectively use internal employer resources to provide the best solution

Strong relationship development skills

Strong oral, written, and interpersonal communication skills

Strong word processing, spreadsheet, database, and presentation software skills

Strong analytical skills

Strong decision-making skills

Strong problem-solving skills

Strong organizational skills

Strong time management skills

Strong mathematical skills in addition, subtraction, multiplication and division of whole numbers and fractions; computing percentages; and working with decimals

Ability to effectively present information and respond to questions from groups of executives, managers, clients and customers

Ability to work well under pressure

Ability to work independently

Ability to take initiative and effectively troubleshoot while focusing on innovative solutions

Ability to exercise sound judgment and handle highly sensitive and confidential information appropriately

Ability to remain flexible and work within a collaborative and fast paced environment

Ability to effectively communicate with all levels

Ability to communicate with diverse personalities in a tactful, mature, and professional manner

Compensation:

Base Compensation will be based on various factors unique to each candidate including geographic location, skill set, experience, qualifications, and other job-related reasons.

This position is also eligible for a discretionary incentive bonus in accordance with company policies.

Ventra Health:

Recruitment Agencies

Ventra Health does not accept unsolicited agency resumes. Ventra Health is not responsible for any fees related to unsolicited resumes.

Solicitation of Payment

Ventra Health does not solicit payment from our applicants and candidates for consideration or placement.

Attention Candidates

Please be aware that there have been reports of individuals falsely claiming to represent Ventra Health or one of our affiliated entities Ventra Health Private Limited and Ventra Health Global Services. These scammers may attempt to conduct fake interviews, solicit personal information, and, in some cases, have sent fraudulent offer letters.

To protect yourself, verify any communication you receive by contacting us directly through our official channels. If you have any doubts, please contact us at Careers@VentraHealth.com to confirm the legitimacy of the offer and the person who contacted you. All legitimate roles are posted on https://ventrahealth.com/careers/.

Statement of Accessibility

Ventra Health is committed to making our digital experiences accessible to all users, regardless of ability or assistive technology preferences. We continually work to enhance the user experience through ongoing improvements and adherence to accessibility standards. Please review at https://ventrahealth.com/statement-of-accessibility/.