Family Success Manager

Fussbally Soccer Family Success Manager Denver, Colorado Full-Time | W-2 Employee $57,000–$65,000 Base Salary + Performance Bonuses

About Fussbally

Fussbally is one of Colorado's fastest-growing youth soccer organizations. We serve hundreds of families across the Denver metro area through technical soccer training, leagues, camps, and player development programs.

Our mission is simple: help children build confidence, athleticism, soccer skills, and a love for the game in a positive environment.

We are growing quickly and are looking for an exceptional Family Success Manager to help us create an outstanding experience for every family in our program.

About the Role

This role is focused on helping families succeed inside the Fussbally program.

You will serve as a primary point of contact for many of our families, helping answer questions, solve problems, guide players into the right programs, and ensure families have a great experience throughout their journey with Fussbally.

This is not a traditional office job. The position combines office work with regular field presence so you can build relationships directly with players, parents, and coaches.

You will spend approximately:

35–45 hours per week in the office

10–15 hours per week on the field at practices, leagues, camps, and events

This role requires a high level of ownership and commitment. Team members in leadership-track positions at Fussbally typically work 50+ hours per week.

Key Responsibilities

Help families find the right programs, groups, and training opportunities

Resolve customer concerns quickly and professionally

Build relationships with players and parents

Conduct feedback conversations with families

Identify opportunities to improve the customer experience

Work closely with coaching staff to ensure player satisfaction

Support season renewals and future registrations

Help families enroll in future programs and seasons

Track customer feedback and identify trends

Improve retention and long-term family engagement

Represent Fussbally professionally both on the field and in the office

Success Metrics

You will be evaluated based on:

Family retention rates

Customer satisfaction

Net Promoter Score (NPS)

Existing customer revenue growth

Season renewal percentages

Family engagement and participation

Quality of customer feedback and improvement initiatives

Who We're Looking For

You may be a great fit if you:

Love working with people

Enjoy solving problems

Are highly organized

Have strong communication skills

Are comfortable having difficult conversations when necessary

Take ownership rather than waiting for direction

Are energized by fast-growing businesses

Enjoy sports, youth development, coaching, education, or customer success

Preferred Qualifications

Customer success experience

Sales experience

Account management experience

Youth sports experience

Coaching experience

Experience working with families and children

Compensation & Benefits

$57,000–$65,000 base salary

Performance-based bonus opportunities

Full-time W-2 employment

Significant advancement opportunities

Direct mentorship from company leadership

Opportunity to help shape a rapidly growing organization

Growth Opportunity

We are not looking for someone who wants a job. We are looking for someone who wants to help build a company.

As Fussbally expands into new locations and programs, there will be significant opportunities for advancement into leadership and management positions.

If you are excited about youth development, sports, entrepreneurship, and helping families succeed, we would love to hear from you.

Pay: $65,000.00 - $80,000.00 per year

Benefits:

Paid time off

Application Question(s):

What would your previous manager say is your biggest strength? What would they say is your biggest area for improvement?

Why do you feel that you are a strong fit for this role?

Work Location: In person