Client Success Manager: K-12 SaaS Partnerships

About Us

At PLS 3rd Learning, we believe that the life prospects of children are profoundly shaped by the educational leaders who serve them. For more than forty years, we have partnered with school districts, associations, and higher education institutions to develop and elevate educational leadership through professional development, instructional design, and custom software. Our fastest-growing platform, SuperEval, is built on a conviction that has become our signature: leadership evaluation should move beyond compliance to become a meaningful practice of reflection, growth, and goal attainment in service of children, communities, and the work of leading well.

Superintendents, principals, and district leaders across the country trust SuperEval as a thought and action partner in their leadership development. Our culture reflects the same standards we ask of the leaders we serve. We are formal in our professional standards, warm in our relationships, and direct in our communication. We hold ourselves accountable to one another and to the educational leaders who depend on us. We celebrate our colleagues’ contributions, invest in lifelong learning, and act with integrity in every interaction. We work both independently and collaboratively in a high-accountability environment where dependability, initiative, and thoughtful judgment are valued.

About the Role

As Client Success Manager, you serve as a trusted partner to school district leaders throughout the lifecycle of their engagement with SuperEval. You are a thought and action partner to superintendents, principals, and district administrators, supporting them through onboarding, implementation, adoption, and the continued growth of their partnership with our platform. This is not a reactive support role. It is a strategic relationship role requiring sound professional judgment, exceptional responsiveness, and a service orientation rooted in the conviction that meaningful leadership development matters.

You will report to the Director of Operations and collaborate closely with operations, sales, product, and leadership colleagues. The role suits a candidate who is highly organized, proactive, reflective in practice, and comfortable balancing relationship stewardship with operational execution in a fast-moving environment.

Key Responsibilities

Lead onboarding and implementation for new district partnerships, coordinating timelines, trainings, meetings, and communications throughout.

Conduct virtual meetings, trainings, and strategic check-ins with district leaders to support meaningful adoption of the platform.

Build genuine, lasting relationships with superintendents, principals, district administrators, and educational leaders, serving as their thought and action partner.

Support sustained engagement and long-term partnership success through proactive communication, attentive stewardship, and responsive service.

Monitor partnership health, usage patterns, and engagement trends to identify opportunities to deepen the partnership or address emerging needs.

Steward partnership renewals through continued engagement with district leadership.

Collaborate closely with operations, sales, product, and leadership colleagues to advance partnership initiatives and shared organizational goals.

Maintain organized and accurate records and communication history within internal systems and CRM platforms.

Represent PLS 3rd Learning and SuperEval professionally at conferences, district meetings, and industry events.

Travel occasionally to support district partnerships and company initiatives.

Participate in occasional evening meetings to accommodate district leaders in different time zones.

These responsibilities are not exhaustive. Employees may be asked to follow additional job-related instructions and to perform other job-related duties as assigned by authorized personnel.

Who We’re Looking For

Exceptional written and verbal communication skills, with the formality, warmth, and clarity expected in professional correspondence with senior educational leaders.

Strong organizational skills and attention to detail.

Ability to manage multiple priorities, timelines, and district partnerships simultaneously.

A high level of responsiveness, accountability, and follow-through.

Strong problem-solving skills and sound independent judgment.

Ability to communicate confidently and thoughtfully with executive-level education leaders.

A reflective practitioner who seeks feedback, learns from experience, and continuously refines their craft.

A collaborative mindset with a willingness to support cross-functional colleagues and shared initiatives.

Comfort navigating ambiguity and adapting in a fast-moving environment.

Dependable, proactive, and committed to lifelong learning and continuous growth.

Proficient with Microsoft Office Suite, Zoom, Teams, and CRM platforms such as Salesforce, HubSpot, or Custify.

Knowledge of K‑12 education, educational leadership, or EdTech environments preferred.

Education and Experience

Bachelor’s degree preferred, or equivalent combination of education and professional experience.

Three or more years of experience in client success, account management, implementation, operations, education administration, or related leader-facing roles.

Experience working in EdTech, SaaS, K‑12 education, leadership development, or education-related organizations preferred.

Experience managing onboarding, implementation, training, or long-term partnerships preferred.

Experience facilitating virtual meetings, trainings, or stakeholder discussions.

Strong written communication, organization, and relationship management skills required.

Why Join Us

Joining PLS 3rd Learning means contributing directly to improving the life prospects of children by supporting the educational leaders who serve them. You will partner with influential K‑12 leaders and school districts nationwide, join a forty-year-established organization built on professionalism and meaningful work, and build lasting relationships that advance educational leadership and organizational growth. You will have the opportunity to grow within a strategic partnership role at the heart of a rapidly expanding EdTech organization that is making a meaningful difference in how educational leaders reflect, grow, and lead.

Travel

Some travel is required, including conferences, district meetings, and company events.

Essential Functions and Accommodations

Essential functions of this role include communicating effectively with district leaders by phone, video conference, email, and in person; using computer-based tools and platforms to manage records, conduct trainings, and coordinate partnerships; and occasional travel to district sites, conferences, and company events. All listed duties and responsibilities are essential functions of the position and are subject to possible modification to reasonably accommodate qualified individuals with disabilities. PLS 3rd Learning is committed to providing reasonable accommodations to enable qualified individuals with disabilities to perform these essential functions, and we invite candidates to share any accommodations needed during the application or interview process.

Interested candidates are invited to submit a cover letter, current resume, and three professional references. Applications will be reviewed on a rolling basis. We look forward to learning about your interest in supporting educational leaders through this important work.

Job Type: Full-time

Pay: $75,000.00 - $85,000.00 per year

Benefits:

401(k)

401(k) matching

Dental insurance

Flexible schedule

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Vision insurance

Compensation Package:

Bonus opportunities

Experience:

Customer success: 3 years (Required)

SaaS: 3 years (Required)

Ability to Commute:

Buffalo, NY 14202 (Required)

Work Location: Hybrid remote in Buffalo, NY 14202