Senior Account Manager

Senior Account Manager – First Bite

Location: Remote | Full-Time

About First Bite

First Bite is a go-to-market platform purpose-built for food manufacturers. We connect brands with foodservice operators through a powerful combination of operator data, CRM workflows, prospecting tools, and digital incentive programs. Our mission is to bring speed and efficiency to the $1.5T foodservice industry.

About the Role

We’re hiring a Senior Account Manager to support and grow First Bite’s customer base. As part of the Customer Success team, you’ll guide customers through technical implementation and onboarding, drive ongoing account management, and collaborate on day-to-day customer service, including renewals and upsell conversations. The role blends technical onboarding, CRM configuration, and go to market advising, you’ll be supporting clients running campaigns and work to ensure long-term adoption across their sales workflow. You will own a book of business and collaborate on cross-functional projects as we continue building and scaling our customer success program. You’ll report directly to the Head of Customer Success.

We’re looking for someone with foodservice sales experience who can act as both a strategic partner and product expert. The ideal candidate is highly comfortable in CRM environments, skilled at executing outbound workflows, and confident leading customer conversations. Being organized, detail-oriented, and proactive behind the scenes is essential to delivering a seamless customer experience. Experience with project management or supporting enterprise-level customers is a plus.

Responsibilities

Act as the primary contact for your accounts: understand their business goals, challenges in foodservice (distributors, operators, territories), and help them achieve ROI with our platform.

Configure customer workspaces to align with their sales motion, including CRM setup and data imports

Lead onboarding sessions and guide customers through key milestones

Partner with customers on foodservice sales strategy

Support customers in executing outbound prospecting campaigns

Identify expansion opportunities: upsell or cross-sell additional features/modules as customers mature.

Collaborate crossfunctionally with product and sales teams to translate customer feedback into product improvements

Monitor account health: track usage metrics, identify risk signals (under-utilisation, churn risk), and proactively engage to retain and grow business.

Prepare account reviews, quarterly business reviews (QBRs), forecasts of renewal/expansion, and contribute to account planning, making data-driven recommendations.

Qualifications

Experience in account management, customer success, or post-sales role (ideally selling into manufacturing, foodservice, or adjacent industries).

Experience with CRM systems, structured data, and outbound prospecting workflows

Strong ability to build relationships with mid- to senior-level stakeholders (e.g., brand/manufacturer sales directors, category managers, channel leaders).

Comfortable working directly with customers and troubleshooting in real time

Excellent communication skills — able to translate product/features into customer value, and tell a compelling story about how data and software drive business outcomes.

Self-starter, organised, and operates well in a fast-paced growth environment; adaptable and comfortable wearing multiple hats.

Experience in foodservice or CPG industry (restaurant chains, distributors, operators) — understanding this channel is a differentiator for our customers and helps you hit the ground running.

Why Join First Bite

High-impact role: you’ll work directly with innovative food & beverage brands that rely on First Bite’s platform to grow their presence in the foodservice market.

Shape the customer experience at an early-stage, high-growth startup

Collaborative, mission-driven culture: At First Bite, we care about doing right by our customers and building long-term partnerships.

Development & visibility: As we scale, there will be considerable opportunity for career growth and taking on increased responsibilities.

Flexible, remote-first work environment with room to grow

Compensation & Benefits

$65-80K base salary plus performance based bonus

Equity participation: opportunity to own outcome and share in company growth.

Flexible remote work arrangement, plus medical benefits

Travel as required (customer meetings, industry events) — note: this is primarily US-based.

Pay: $65,000.00 - $80,000.00 per year

Work Location: Remote