Security Account Manager -37804

Position Objective:

Company Overview:

Harvard Protection Services is one of the fastest growing, privately owned providers of high-quality security services in the United States. Our reputation has been earned among our employees and clients for our responsiveness, engaged leadership, and personal care for every employee and client we serve. We support our employees, ensure they feel valued, give them the resources to be successful, and empower them to execute flawlessly.

Job Summary:

Our Account Managers support Harvard Protection in our goal of providing best in class security and life safety services. Our Managers are responsible for providing professional customer-focused security and life safety services for the people and the property they protect and our employees that they lead. Site Account Managers are responsible for the day-to-day leadership and management of the single customer account(s) they are assigned.

Essential Duties and Responsibilities:

A true Leadership and Difference making position

Ensure quality services are provided to meet customer expectations and contract requirements by regularly managing, directing, inspecting, training, coaching, mentoring, and leading security personnel assigned to the facility/building

Perform operations related functions to include; scheduling, overtime management, review of daily logs and incident reports, training and development of staff

Monitor and develop staff performance to include supervision, performance evaluations, disciplinary matters, training, scheduling, callouts, and assigning work

Maintain up to date and accurate timekeeping systems and records for staff

Provide recommendations for positive and negative personnel actions for those staff members under his/her direct supervision

Provide immediate response to emergencies and issues that arise

Follow and coordinate established emergency response, action planning and procedures

Maintain 24 / 7 availability and to the customer account(s) assigned

Oversee the Business Continuity Program, while working in collaboration with all teams to ensure support of business continuity requirements for the company and customer account(s)

Management of compliance and regulatory matters

Initiate preliminary investigations into incidents

Prepare reports on accidents, incidents, and suspicious activities, as required

Prepare required weekly, bi-weekly and monthly manager reports

Facilitate training as required per the contractual agreement; to include CPR/First Aid/AED, additional state, local certifications

Facilitate any required maintenance of vehicles

Assist to lead in the procurement process and maintenance of uniforms and equipment

Maintain professional working relationships with local, state, and federal law enforcement agencies

The essential duties and responsibilities may differ by customer location assigned

Knowledge and Skill Requirements:

State or municipality mandated security officer licenses

Candidates should possess some of the following verifiable experiences;

Advanced education degree

Criminal Justice degree or law enforcement related degree

3-5 years civilian law enforcement, or private or corporate security experience or military experience with a favorable discharge

Must have a security guard license or be able to obtain one within an acceptable period

Strong interpersonal communication skills

Excellent time management skills and the ability to prioritize and problem solve

Good computer skills including Microsoft Office

Additional knowledge within a computerized scheduling operating system is helpful

Compensation:

Harvard Protection Services offers a competitive hourly pay rate with health & welfare, dental, vision, sick leave, vacation, and 401K enrollment benefit opportunities.

About Harvard Protection Services:

Harvard Protection Services maintains true to our long-standing belief, Employees First and Customer Service. Our Mission, Vision and Core Values of PEOPLE FIRST, SAFETY, TEAMWORK, CLIENT FOCUS, and ACCOUNTABILITY are representative of this belief with expectations set and supported throughout for all our employees. Our goals set the standard for the industry; to earn our customer’s trust, confidence, and business, through maintaining a safe and secure environment. We are recognized by our customers and the industry as a dynamic, employee-centric organization that empowers our team to deliver leading edge service and solutions that creates value for our customers.

Salary & Wage Details: USD $60,000.00/Yr. Schedule: 24/7 operations