Operations Manager, Hotel

Reports to: General Manager and/or Ownership

Job Summary: We are seeking an experienced Operations Manager to oversee the daily operations of our organization. The OperationsManager is charged with the responsibility for all aspects of property operations; providing support, supervision and guidance to their management teams and front line associates. The Operations Manager is responsible for continuously focusing on achieving hotel profitability through revenue generation, cost controls, guest satisfaction and developing employee training and engagement, while maintaining the integrity of the hotel. This will require hands on leadership to ensure that revenue is maximized while expenses are effectively controlled.

About Us:

The Royal Regency Hotel is a family-owned and operated boutique hotel in Yonkers, New York. Our mission is to cultivate an atmosphere that is warm, engaging and fun, allowing our guests to create their own distinctive memories.

As a Greek-American family, we take great pride in our heritage. Greek art and architecture have inspired and influenced civilizations for thousands of years. We invented democracy, philosophy, history, theater, and the Olympics. However, perhaps our most self-defining concept is that of Filoxenia, or hospitality. Our greatest satisfaction comes from making our guests feel at home during their stay at the Royal Regency Hotel.

Responsibilities:

Assist the General Manager with managing the Front Office, F&B, Housekeeping and Engineering. Tour operating departments daily.

Leading and supporting all departments to ensure all policies, procedures and standards are being met.

Provide strong lobby presence to assist front desk agents and guests

Maintaining profitability in each department

Evaluating cost effectiveness of all aspects of the operation

Developing cost savings and profit enhancing measures across departments

Handle guest’s special requests and customer complaints

Hold a monthly financial review with all departments to ensure adherence to the budget.

Investigate and handle complaints, disturbances, emergencies, etc.

Manage Employee Payroll; i.e. track attendance, minimize overtime, ensuring adherence to operational SOPs

Coach, train, counsel hourly associates and administer discipline as needed

Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency.

Attend daily morning briefings. Consistently review guest feedback and ensure appropriate corrective action is taken.

Set goals and expectations for direct reports, hold them accountable, conduct performance reviews.

Solicit employee feedback, utilize an “open-door” policy to identify and address employee concerns

Participate in M.O.D. coverage as required.

Qualifications:

At least 5 years of progressive experience in a hotel or related field; or a 2-year college degree and a minimum of 3 years of progressive experience in hotel management.

Long hours sometimes required.

Sedentary work, exerting up to 20 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

Must maintain composure and objectivity under pressure

Must be able to multitask and prioritize departmental functions to meet deadlines.

Maintain regular attendance in compliance with Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

Maintain high standards of personal appearance and grooming, which include wearing nametags.

Comply with Hotel Standards and regulations to encourage safe and efficient hotel operations.

Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

Ability to handle multiple tasks simultaneously while maintaining attention to detail.

Must be able to maintain confidentiality of information.

Please note, that this job description is not exhaustive and additional responsibilities may be assigned as needed by General Manager or Ownership

If you are a motivated individual with a passion for delivering exceptional service, we encourage you to apply for the position of Operations Manager. Requirements and salary flexible for the right candidate.

This job description describes the general nature of the duties and responsibilities of this position. These duties may be amended from time to time. This document is not an employment contract.

If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to careers@royalregencyhotelny.com

Job Type: Full-time

Pay: From $85,000.00 per year

Benefits:

Paid time off

Ability to Commute:

Yonkers, NY 10710 (Required)

Ability to Relocate:

Yonkers, NY 10710: Relocate before starting work (Required)

Work Location: In person