Clinic Operations & Patient Experience Manager

We are seeking a highly proactive, organized, and solution-oriented professional to join our growing healthcare practice as a Clinic Operations & Patient Experience Manager.

This role is ideal for someone who thrives in fast-paced healthcare environments, enjoys solving operational problems, improving patient experiences, and helping a medical practice operate efficiently while maintaining an outstanding reputation in the community.

The right candidate will take ownership of patient access, scheduling efficiency, communication barriers, online reputation management, operational coordination, and continuous process improvement.

Key Responsibilities

Ensure provider schedules remain optimized and efficiently filled

Identify and resolve barriers preventing patients from accessing care in a timely manner

Improve patient communication workflows and responsiveness

Monitor and respond professionally to online reviews, complaints, and patient concerns

Help strengthen the clinic’s image and reputation within the community

Improve patient experience from first contact through follow-up care

Coordinate with clinical and administrative staff to improve operational efficiency

Identify workflow inefficiencies and recommend process improvements

Assist in resolving escalated patient service issues

Track operational bottlenecks and help implement corrective solutions

Help maintain high standards of professionalism, responsiveness, and patient satisfaction

Ideal Candidate

Strong leadership and problem-solving abilities

Excellent communication and interpersonal skills

Highly organized and detail-oriented

Ability to manage multiple priorities simultaneously

Professional and calm under pressure

Experience in healthcare operations, medical office management, patient coordination, or customer service preferred

Comfortable handling patient complaints and sensitive situations

Familiarity with social media reputation management is a plus

Ability to identify operational inefficiencies and implement practical improvements

Qualifications

Minimum 2 years experience in healthcare operations, medical office administration, patient services, or related field preferred

Experience working in a medical clinic or healthcare environment strongly preferred

Strong computer and communication skills

Experience with EMR/EHR systems preferred

What We Are Looking For

We are looking for someone who takes ownership, follows through, communicates effectively, and genuinely cares about improving the patient experience while helping the practice operate at a high level.

Pay: $21.50 - $30.60 per hour

Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Work Location: In person