Operations Manager - Additional Services

Overview:

The Shield Co. Management / EcoShield Pest Solutions is one of the fastest-growing pest control companies in the country! Our mission is to create the world’s happiest family, and our purpose is to spread happiness. We do this by delivering exceptional experiences to our customers, employees, partners, and communities—treating everyone like family.

We are seeking an Operations Manager – Additional Services in the Chicago Market. This role manages and leads the Branch Sales Professionals, Services Manager(s) – Additional Services, Field Manager(s) and the team of Additional Services Technicians who are responsible for selling and completing additional services. This role assists the General Manager (GM) in hiring and training the above positions to deliver best in class service, safety and customer experience.

Responsibilities:

Assist GM in hiring, onboarding, and ongoing training for Branch Sales Professionals and Additional Service Technicians, including technical, customer service, sales, and field-based training using company-approved workbooks.

Oversee staffing, productivity, close rates, revenue performance, and overall effectiveness of the Additional Services sales and service teams.

Execute daily field leadership through ride-alongs, inspections, and check-ins, spending approximately 80 percent of time in the field and 20 percent in the office.

Conduct and document sales and service evaluations, completing four ride evaluations per week to assess safety, service quality, and sales compliance.

Plan, facilitate, and document recurring sales meetings, safety training, and regional collaboration meetings in partnership with the General Manager.

Provide ongoing coaching, performance feedback, and corrective action based on ride-along findings, customer audits, and online service reviews.

Maintain customer account audits and resolve escalated customer inquiries, issues, or complaints related to Additional Services.

Ensure compliance with all applicable state and local regulations by maintaining operational knowledge and training employees accordingly.

Manage inventory systems, GPS tracking, service equipment maintenance, and daily service ticket audits to ensure operational accuracy and asset accountability.

Support operational continuity by running service routes as assigned, including high-priority or emergency routes when needed.

Assist the General Manager with incident reporting, expense management, budget adherence, and participation in weekly Key Manager Meetings.

Qualifications:

Education and Experience:

High School Diploma or GED, preferred.

1+ years of customer service, customer retention, and/or training experience

2+ years of management experience, specifically in pest control or fleet management

Must be 21 years of age or older, posses a valid driver’s license and have 3+ consecutive years of driving history as driving a company vehicle is an essential function of this role. Driving record must meet the company’s insurance standards.

Must earn and maintain state-required training (provided) and pest control licensing

Pay and Benefits

EcoShield is proud to offer competitive pay and full benefits!

Weekly Pay – get paid every Friday!

This position offers a salary base pay range of $65,000-75,000/year, with additional quarterly/monthly bonus potential up to $18,000/year.

Paid sick and vacation time along with 10 company-paid holidays.

Comprehensive medical, dental, and vision insurance options, including a Health Savings Account (HSA).

Short-term and long-term disability coverage, plus voluntary life insurance.

401(k) with a competitive match: 100% of the first 3% contributed and 50% of the next 2%.

Access to the Employee Assistance Program (EAP)

Discounted pest control services for employees and their friends/family.

Physical Demands and Working Requirements

The physical demands and working conditions outlined here are typical requirements for an employee to effectively carry out the essential duties of this job.

Reasonable accommodations may be provided to assist individuals with disabilities in performing these essential functions.

Capable of regularly lifting up to 50 pounds, with occasional heavier lifting

Requires clear vision for both close and distant tasks, with adjustable focus

Must be able to stand for long periods, perform physical tasks, and manage repetitive motions

Exposure to pesticides, chemicals, pests, mold, allergens, and structural hazards; safety gear required.

Moderate noise level in the work environment

Potential exposure to pests, mold, allergens, and structural hazards; safety gear required

The above statements are meant to outline the general nature and scope of work performed by employees in this role. They should not be interpreted as an exhaustive list of all responsibilities, duties, and skills required for this position.

Americans with Disabilities Act (ADA): The Shield Co. Management, LLC is committed to providing reasonable accommodations to qualified individuals with disabilities during both the hiring process and throughout employment, in accordance with applicable laws.