Director of Operations - Property Management

Director of Operations - Property Management

Location: Wichita, KS (On-Site)

Company: Reside Property Management (www.residewichita.com)

Employer Summary

Reside Property Management is a premier third-party management firm based in Wichita, KS. Our diverse portfolio currently features over 1,100 units and growing, with a focus on modern multi-family new construction homes across the Wichita area. As we continue an aggressive expansion phase, we are seeking a strategic Director of Operations to oversee daily operations and drive strategic growth.

The Opportunity: You will lead the team, oversee company and portfolio financials, champion new technology, drive the overall operational health of the business and report directly to the President. If you are a property management Regional or Managing Director with a strong accounting background who prefers high-level strategy, we invite you to lead our next phase of growth.

What You’ll Do:

Operational Leadership & HR: Run the day-to-day. Oversee workflows across all departments, manage fundamental HR duties (interviewing, onboarding, performance management), and keep the team firing on all cylinders.

Goal Setting: Sets and establishes operating goals and reviews and monitors operations to ensure the department continues on track to meet established goals, including occupancy, rent collection, and maintenance work order processing goals.

Financial Oversight: Act as the final eyes on company and portfolio financials. Approve payables, ensure flawless month-end disbursements, and confidently walk property owners (and their CPAs) through complex financial and managerial questions.

Executive Reporting & Analytics: Deliver comprehensive weekly and monthly metric reviews to the President, tracking departmental performance, operational efficiency, and overall company financials to ensure strategic alignment and continuous growth.

Tech & Process Optimization: Champion our technology stack. Analyze metrics, identify bottlenecks, and implement software and AI solutions to boost efficiency and revenue.

Growth & Owner Relations: Seamlessly onboard new owner portfolios and actively identify avenues for business growth.

Brand Quality Control: Conduct strategic site visits to ensure model units meet our elite standards for self-guided tours, and manage our online reputation and review programs.

High-Level Problem Solving: Handle escalated resident complaints and partner with legal counsel to mitigate risks, keeping the President informed of major liabilities.

What You Bring:

Experience: 5+ years in Residential Property Management leadership (Regional Manager, Asset Manager, Operations Officer or Director).

Designations: Holding a CPM® (Certified Property Manager), RMP® (Residential Management Professional) or MPM® (Master Property Manager) designation is highly valued.

Strong Knowledge: Fair Housing laws, Fair Housing laws, Kansas landlord-tenant law, Section 8 regulations and legal contracts related to property leasing.

Education: Bachelor’s degree in Business, Finance, Accounting, or an equivalent combination of education and elite-level property management experience in lieu of a degree.

Tech-Savvy: Elite-level Appfolio or related PMS experience, API and Integration experience, in-depth understanding of how to optimize automation software.

Financial Acumen: Deep understanding of real estate accounting principles, financial reporting, and payables oversight.

Leadership: A decisive, process-driven mindset with the ability to lead a team, hold people accountable, drive growth, and communicate flawlessly with high-net-worth property owners.

Compensation

Base Salary: $85,000 - $95,000 (Based on specific expertise)

Bonus: Performance-based incentives tied to portfolio growth, operational efficiency, and new revenue generation.

Benefits & Perks

Paid Holidays: Enjoy paid time off for recognized company holidays, effective immediately upon your start date.

Paid Time Off (PTO): Two weeks (80 hours) of PTO available to recharge, accessible after your first 90 days of employment.

401(k) Matching: Plan for the future with a company match up to 4% (with a 5% employee contribution), eligible at the first open enrollment after one year of service.

Life & Disability Coverage: Peace of mind with company-paid Life Insurance, AD&D, and Long-Term Disability (LTD) coverage up to $50,000.

Performance Incentives: Unlock performance-based raises, bonuses, and other incentives tied directly to your individual achievements and overall company growth.

Professional Development: Opportunities for industry conference attendance and engaging company team-building activities to keep you sharp and connected.

Travel & Tech: We provide a company cell phone and fully reimburse mileage for any required property visits.

Job Type: Full-time

Pay: $85,000.00 - $95,000.00 per year

Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Application Question(s):

What Property Management Software are you proficient in using?

An owner contacts you, confused because the 'Net Income' on their monthly statement does not match the 'Ending Cash Balance' or their actual ACH disbursement. Describe how you would investigate this in Appfolio and explain the difference to the owner.

As the Director of Operations, you are tasked with reviewing the final AP batch and vendor payments in Appfolio before funds are released. What specific reports or red flags are you looking for to prevent duplicate payments, ensure vendor compliance, and protect owner funds?

You are reviewing the monthly bank reconciliation in Appfolio and notice the adjusted bank balance is higher than the Appfolio book balance. What are the first three steps you take to track down the variance?

It is mid-July in Wichita and a tenant's HVAC fails completely. Because it’s a new build, the unit is under the builder's warranty, but the builder says they cannot get the part or a technician out for two weeks. The tenant issues a formal 14/30-day notice to terminate the lease under the Kansas Residential Landlord and Tenant Act (KRLTA) due to uninhabitable conditions, and they threaten to withhold rent. How do you handle the tenant, the builder, and the legal exposure?

A resident comes into the office in distress. They state they are a victim of domestic violence at the hands of their co-signer/roommate. They have a temporary Protection from Abuse (PFA) order from a Sedgwick County judge. They demand you change the locks immediately and remove the abuser from the lease. How do you handle this legally to protect the victim without opening the company to a wrongful eviction lawsuit from the abuser?

Experience:

Human resources: 5 years (Preferred)

Property management: 5 years (Required)

Accounting: 5 years (Required)

Work Location: In person