Sr Account Manager- Wholesales

ABOUT SINCH

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.

At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!

DESCRIPTION

We are looking for an Account Manager to manage and strategic accounts within the SMS Wholesale segment . This professional will be responsible for developing relationships with carriers , aggregators , and global partners , ensuring sustainable revenue growth , operational excellence , and high- quality customer experience

MAIN RESPONSABILITIES

Manage and grow a portfolio of SMS Wholesale clients and partners

Identify opportunities to increase traffic volume and profitability

Negotiate pricing , routes , and commercial agreements with strategic partners

Monitor traffic performance, delivery quality , and operational KPIs

Collaborate closely with internal teams such as Routing , Finance , Product , and Operations

Act as a trusted advisor to understand client needs and propose tailored solutions

Conduct market analysis and stay up to date with telecom and CPaaS industry trends

Ensure excellent commercial relationship management and partner support globally

REQUIREMENTS

Previous experience in SMS Wholesale , telecommunications , or CPaaS ;

Experience in international B2B account management and negotiations ;

Knowledge of SMS routing , pricing , margins , and traffic quality ;

Analytical , commercial , and results-driven mindset;

Advanced English communication skills;

Strong relationship-building and negotiation abilities.

OUR HIRING PROCESS

We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.

We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/ . No matter who you are, we hope you find an exciting path forward - hopefully with us!

BENEFITS

STAY HEALTHY: We cover 100% of medical and dental plans for Sinchers and eligible dependents through Bradesco Saúde.

FLEXIBLE BENEFITS: With the Caju flexible benefit card, our Sinchers can choose to use benefits on food, education, and home office assistance.

FAMILY FIRST: Our Sinchers can enjoy paid maternity leave for 180 days and paternity leave for 30 days. Plus, we provide daycare assistance for kids up to five years old.

EVERYDAY WELLBEING: We partner with Wellhub to help Sinchers access gyms and wellness options.

SECURE YOUR FUTURE: Our Partnership with Prudential life insurance provides coverage for all Sinchers in the events of unexpected absences, serious illness, accidents, and disabilities.

DIVERSITY AND INCLUSION: We offer annual reimbursements for certain expenses related to disabilities and/or transgender needs.

TAKE A BREAK: Our Sinchers can take a day off on their birthday to celebrate with their loved ones.