FinCrime Operations Investigator (Exclusive for PwD)

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.

Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.

For everyone, everywhere.

Our Commitment to Diversity, Equity and Inclusion

At Wise, we are on a mission to build money without borders. This mission requires a diverse team that reflects our global customer base. This position is fully open to Persons with Disabilities (PwD). We are committed to providing reasonable accommodations or adjustments where required throughout the recruitment process and your career with us to ensure you can perform at your best.

More about our mission and what we offer.

Job Description

As a FinCrime Operations Investigator, you will play a critical role in safeguarding Wise and its customers from financial crime. You will be responsible for investigating and analyzing customer accounts, transactions and activities on our platform to detect and prevent money laundering, fraud, and other illicit activities. You will leverage your expertise to identify suspicious patterns, conduct thorough investigations, and ensure compliance with AML/CTF regulations and internal policies and procedures, all while adhering to Wise’s risk appetite. This role offers a unique opportunity to deepen your expertise in the FinCrime domain, contribute to a rapidly growing global company, and make a tangible impact on protecting our users and the integrity of our platform.

Job Responsibilities

Conduct in-depth investigations of potentially suspicious activity, utilizing both internal and external data sources.

Analyze complex financial transactions and customer behavior to identify patterns indicative of money laundering, fraud, or other financial crimes.

Evaluate and assess alerts generated by transaction monitoring systems and other detection tools.

Gather and analyze supporting documentation, including KYC information, transaction records, and other relevant data.

Review and interpret data to identify patterns and potential risks associated with financial crime. Support the team in making informed decisions based on data insights.

Prepare detailed and comprehensive investigation reports, documenting findings and recommendations.

Act as a point of escalation for complex FinCrime cases from other operations teams, providing guidance and expertise.

Mentor and train other team members on FinCrime investigation techniques and best practices.

Collaborate with product and engineering teams to improve fraud detection rules, processes, and system enhancements.

Stay up-to-date on emerging FinCrime trends, typologies, and regulatory changes.

Communicate effectively with internal stakeholders, including compliance, legal, and customer support teams.

Liaise with financial institutions and law enforcement agencies as needed.

Participate in ad-hoc projects and initiatives related to FinCrime prevention and detection.

Maintain accurate and complete records of all investigations and related activities.

Provide input on process improvements and backlog exercises.

Complete all company-assigned mandatory, refresher or ad hoc trainings on time and with diligence.

Customer Communication: Communicate clearly, professionally, and empathetically with customers via approved channels to obtain necessary details or clarifications for reviews, always upholding our high customer experience standards. A key part of this involves avoiding unnecessary customer contacts and preventing delayed case resolutions. All communication must be precisely tailored to ensure clarity and efficiency.

KPIs: Take a proactive approach to consistently achieve individual and team targets (KPIs, SLAs, QA), demonstrating a strong commitment to both quality and speed. This includes meeting deadlines reliably, optimizing processing times, and taking full ownership and accountability for all responsibilities to deliver exceptional results.

Other: Perform additional tasks as assigned by your lead, demonstrating adaptability and a proactive approach. This includes actively participating in meetings, training, and internal events to support broader team and company objectives.

Accessible Communication: Communicate clearly and empathetically with customers via approved channels. We provide assistive technologies and support for alternative communication methods (written, visual, or digital) as needed.

Qualifications

Strong verbal and written communication skills in English, with the ability to produce clear, concise, accurate, and professional reports, summaries, and customer communications. Additional languages are a plus.

2+ years of experience in operations, compliance, or a related field, preferably with exposure to financial crime or AML processes.

Proven ability to conduct thorough and objective investigations, analyze complex data, and draw logical conclusions.

Exceptional analytical and problem-solving skills, with a keen attention to detail.

Excellent documentation skills, with the ability to present complex information clearly, concisely, and accurately for both internal and external use, ensuring all decisions are thoroughly supported.

Ability to work independently and make decisions within well-defined procedures.

Strong organizational skills with the ability to multitask, prioritize effectively, and manage time efficiently in challenging situations.

Willingness to work flexible hours, including shifts, weekends, and public holidays as needed.

Proactive attitude with a willingness to learn and develop in the financial crime domain.

Ability to work autonomously within established procedures and practices. Ability to work autonomously, proactively identifying and addressing tasks independently by applying learned procedures and best practices. This role requires taking initiative and effectively resolving issues within established frameworks.

Nice to have:

Bachelor’s degree in Finance, Business Administration, Law, Criminal Justice, or a related field.

Experience in financial services, compliance, or a related field, with a focus on FinCrime investigations

Relevant certifications such as CAMS, CFCS, ICA, or equivalent.

Experience working in a global financial institution or fintech company.

Knowledge of SQL or other data analysis tools.

Additional Information

Location: São Paulo, Brazil (Hybrid)

Compensation: 8300 BRL gross per month

Language Requirement: Please submit your resume in English. Resumes in Portuguese will not be considered.

Work Eligibility: Candidates must already be authorized to work in Brazil. We are unable to provide visa sponsorship or relocation packages for this role.

Remote Status: This is a hybrid role requiring office presence; it is not a fully remote position.

Benefits: Click here to see the benefits we offer!

Accessibility & Support

To ensure an equitable experience and a level playing field, Wise offers:

Digital Accessibility: Software compatibility with screen readers (e.g., JAWS, NVDA) and other assistive technologies.

Inclusive Recruitment: If you require a sign language interpreter, extra time for technical assessments, or any other adjustment during the interview stage, please let us know.

Work Environment: Fully accessible office spaces and/or remote work options tailored to your needs.

Hiring process:

Application (Resume + Cover Letter)

Test Assignment

Final interview

Assistive communication tools are supported for candidates who may require them.

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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