SVP, Team Lead, SRE Engineer (Observability Platforms)

As the Team Lead Site Reliability Engineering (SRE), you will lead a group of technical engineering staff to develop, maintain and scale enterprise Observability and Command Center platforms and services. This role requires a leader with a deep understanding of SRE principles, application of Agentic AI, Observability and a hands-on approach to problem-solving. The ideal candidate will have a strong background in observability, software engineering, data engineering, analytics, application of AI and a proven track record in driving reliability improvements in complex technical environments.

Key Responsibilities:

Leadership & Strategy:

Develop and execute the SRE strategy and roadmap for enhancing Observability capabilities in alignment with the bank's business goals and technological vision.

Lead, mentor, and manage a team of SRE engineers, fostering a culture of collaboration, innovation, and continuous improvement.

Reliability & Performance:

Design, implement, and maintain robust situational awareness, monitoring and alerting, to ensure high availability and performance of banking services.

Drive the adoption of best practices in system design, capacity planning, and performance optimization.

Identify and mitigate potential risks to system reliability, proactively addressing issues before they impact customers.

Engineering and Services:

Develop and implement enterprise observability and monitoring strategies, platforms and services for the organization.

Develop and implement enterprise command center platforms and services for managing incidents and situational awareness.

Collaborate with cross-functional teams to establish monitoring tools and metrics, ensuring alignment with business objectives and goals.

Automation & Tooling:

Champion automation efforts to streamline operational processes, reduce manual intervention, and increase system efficiency.

Develop and maintain tools and scripts for infrastructure management, deployment, and monitoring.

Collaboration & Communication:

Work closely with the application & infrastructure teams to ensure that reliability is built into the architecture and design of new features and services.

Communicate reliability goals, progress, and challenges to executive leadership and other stakeholders.

Promote a culture of transparency and accountability within the SRE team and across the organization.

Qualifications & Requirements:

Education & Experience: o Bachelor's or Master’s degree in computer science, Engineering, or a related field.

Minimum 10 years of experience in software engineering, data engineering, infrastructure management, or a related technical field.

Minimum 5 years of experience in a leadership role within an SRE or DevOps team, preferably in the banking or financial services industry.

Technical Skills:

Proficiency in programming languages such as Python, Java, or similar.

Deep knowledge of monitoring and observability tools (Grafana, ELK stack, etc.)

Experience and good knowledge in building Agentic AI applications; including prompt engineering, RAG (Retrieval-Augmented Generation)

Experience building web and workflow applications

Strong understanding of containerization technologies (Docker, Kubernetes).

Experience with CI/CD pipelines

Good understanding and experience with ITIL processes and best practices

Other Skills:

Excellent leadership, mentoring, and team-building skills.

Strong problem-solving and analytical abilities.

Effective communication and interpersonal skills, with the ability to convey complex technical concepts to non-technical stakeholders.

Strategic thinking and a proactive approach to identifying and addressing potential issues.

Location:

DBS Asia Hub

Job:

Technology

Schedule:

Regular

Employee Status:

Full time