Associate, Public Web (PWEB) Content Engineer, Consumer Banking Group

The PWEB Content Engineer is responsible for the day-to-day stability, accuracy, and compliance of the bank’s websites, across 5 domains. The candidate will be at the frontline of publishing urgent updates, including crisis communications, regulatory announcements, which has serious business, customer, and reputational impact. The role demands someone highly skilled in web content management and technically proficient, with the resilience to handle long hours, rotational standby duty, and urgent updates during evenings, weekends, and public holidays.

The candidate must coordinate and manage multiple stakeholders — business, technology, communications, operations, and compliance — faced with conflicting demands, under extreme time pressure.

Job scope

Manage and publish daily website updates with absolute accuracy

Support time-sensitive and crisis-related communications, often with little lead time

Ensure all content meets brand, compliance, and regulatory standards

Act as the primary liaison between business, technology, communications, operations, and compliance teams

Manage multiple requests simultaneously, ensuring approvals and alignment before publishing

Navigate high-pressure situations where stakeholder demands must be balanced against operational realities

Participate in a rotational standby/on-call schedule to provide 24/7 publishing support

Respond promptly to incident-related updates, ensuring timely and accurate customer communication

Support live verification and deployments during evenings, weekends, and public holidays

Lead operational aspects of content migrations, CMS upgrades, and platform changes, ensuring continuity of critical web services

Validate migrated content, troubleshoot issues, and coordinate resolutions during system cutovers

Uphold strict publishing workflows, escalation protocols, and governance standards

Take full accountability for ensuring customer-facing content is correct, complete, and compliant

Apply deep CMS expertise and working knowledge of HTML, CSS, JavaScript to handle advanced content requirements and troubleshoot issues in real-time

Optimize website content for accessibility, SEO, performance, and mobile responsiveness

Requirements

Bachelor’s degree in Computer Science, Information Technology, Communications, or related field.

5 years of hands-on experience in enterprise web content management and digital publishing.

Strong technical proficiency in CMS platforms (Adobe Experience Manager preferred; Sitecore, Drupal also considered).

Skilled in HTML, CSS, JavaScript for advanced content troubleshooting and rapid updates.

Proven experience working in high-pressure publishing environments with critical operational responsibilities

Exceptional attention to detail, resilient, calm, and decisive under extreme pressure, able to manage multiple urgent requests simultaneously

Flexible and committed to working beyond working hours to provide 24x7 support

Strong stakeholder management and communication skills, capable of managing conflicting demands from multiple business and technology teams under tight timelines

Experience in financial services or other highly regulated industries.

Prior involvement in crisis communications, incident response, or 24/7 operational support

Familiarity with accessibility (WCAG), SEO, and responsive web design.

Experience supporting system cutovers, content migrations, or large-scale enterprise web operations

Location:

DBS Asia Central

Job:

Digital

Schedule:

Regular

Employee Status:

Full time