Software Support Senior EngineerNew

About Boomi and What Makes Us Special

Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more.

How You'll Make An Impact

The Boomi Global Customer Support team guides our customers so they can optimize the Boomi platform to achieve their business outcomes. Our global team provides around-the-clock support to our customers to ensure their success with the Boomi platform.

As a Boomi Software Support Senior Engineer, you will manage complex customer issues and share your technical expertise to ensure timely, accurate solutions. You will engage with our customers through virtual meetings, chat, and email to manage their expectations, set priorities and resolve technical issues related to our products, including configuration and networking. You will work closely with our Product and Engineering teams providing customer feedback to help identify new features and functions.

You are an enthusiastic troubleshooter with a passion for helping customers in a fast-paced, collaborative environment. You are able to quickly understand the customer’s challenges, identify the root cause, and find creative solutions to technical problems. A skilled communicator, you are able to clearly share your knowledge and recommendations to a wide audience including those with technical and non-technical backgrounds. You are committed to delivering excellence to our customers, our company, and our colleagues.

Working hours are 9:30 AM – 6:30 PM ET, Monday through Friday, with on-call rotation responsibilities.

The Experience You Bring

Effective communication and presentation skills with both technical and non-technical

Ability to empathize with the customer

Experience troubleshooting customer issues

Ability to read, write, and interpret multiple programming and scripting languages, such as Java, React, Groovy, Java Script

Windows and Linux OS experience

Cloud-based software application experience, including installation, administration, and troubleshooting

Ability to analyze error logs for Java programs, Windows OS, Linux OS

Passion to continue learning

Bonus Points If You Have

Advanced knowledge of performance tuning techniques and tools

Amazon Web Services (AWS), Microsoft Azure, and/or Google Cloud Platform (GCP)

Understanding of database administration

Understanding of network fundamentals, including network trace analysis

API design and development experience

Thorough understanding of how data is transmitted securely across the network

Boomi platform certifications and/or knowledge

NetSuite, Salesforce, Hadoop, Linux system administration

Knowledge of Postman and OAuth 2.0

IT Consultant or Software Developer experience

3 - 5 years work experience

Aren’t sure if you’re a match? We know that impostor syndrome and the confidence gap can prevent us from meeting spectacular candidates — so don’t hesitate to apply; you could be the perfect fit!

Compensation and Benefits

Boomi is committed to fair and equitable compensation practices. Base compensation for this position in our Vancouver hub ranges from $153,000 - $192,000 CAD annually + applicable bonus. Final compensation will be determined by various factors including the candidate’s knowledge, skills, experience, and geographic location.

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Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.

All employment decisions are based on business needs, job requirements, and individual qualifications.

Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to talent@boomi.com. This inbox is strictly for accommodations, please do not send resumes or general inquiries.