Intern Global Customer Care Operations

About Kinaxis:

About Kinaxis

Are you looking to join an innovative, market-leading company where you can truly elevate your career? At Kinaxis we are serious about culture, we are serious about technology, we are serious about customers, and we are serious about not taking ourselves too seriously. If you are looking to be part of an incredible growth story, then we might just be the place for you!

In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, 6 global office and a best-in-class HQ in Ottawa, Canada. As winners of several Top Employer awards globally, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today.

Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains, and supporting the people who manage them. Our powerful, AI infused platform provides full transparency and visibility across end-to-end supply chains, enabling our customers to make faster, better decisions. We are trusted by renowned global brands to provide the agility and predictability needed to navigate today’s volatility and disruption. With more than 40,000 users in over 100 countries, we are expanding our team as we continue to innovate and revolutionize how we support our customers.

About the team:

About the team

We’re a friendly, fast-moving team that creates exceptional self-service, community, and operational experiences for our customers and employees. As our co-op student, you’ll gain hands-on experience across community management, support operations, and digital process improvement.

You’ll collaborate with experienced team members across multiple functions, including community engagement, order fulfilment, and support program management. You’ll learn how cross-functional teams work together to deliver a best-in-class customer experience, while contributing to meaningful projects that make a real impact. If you're curious, proactive, and eager to learn, this is a great opportunity to explore a dynamic career in operations.

About the role:

Location

You must be in the Ottawa, Canada office at least three days a week.

Term Duration

This is a full-time,12-month position, starting Month Year.

Co-op / Intern Eligibility

This position is open to co-ops and interns. To be eligible, you must be currently enrolled in full-time education or be a recent/upcoming graduate within 12 months of the placement end date.

Compensation range

$19.46-$28.55hourly rate. The final offer within this range will reflect the candidate’s skills, year of education, and experience.

Vacancy Status

This is an existing job vacancy.

What you will do

Support operational processes across community management, knowledge management, order fulfillment, and support programs.

Document and update internal workflows, knowledge base articles, and process guides

Assist in the implementation of engagement and content programs within the community

Monitor community activity and assist with case triage, tagging, and issue documentation

Collaborate on content planning, including maintaining calendars and publishing updates

Conduct research and gather insights to support operational improvements and content strategy

Assist with data entry, tracking, and reporting of key operational metrics and activities

Perform additional projects and tasks in support of team objectives

What we are looking for

Enrolled in a post-secondary diploma or degree program in business, communications, operations or a related discipline

Strong organizational and time management skills, with attention to detail

Experience or interest in customer service, support operations, and digital communities

Comfortable working with data, tracking progress, and documenting processes

Ability to think critically, take initative, and work collaboratively

Strong communication skills - written and verbal

Willingness to learn new systems and tools (E.g. Salesforce, Excel, and project management tools).

We’re accepting applications now through end of day on Friday, June 12, 2026. Please note that we may begin reviewing applications before the posting closes, so early submission is encouraged.

#Coop, #Internship, #Intern, #LI-EN1

Why join Kinaxis?:

Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day, when we see store shelves stocked, when medications are available for our loved ones, and so much more.

Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Lockheed Martin, Unilever, P&G, ExxonMobil, Cisco and more.

Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to a long-term net-zero operations strategy. We are involved in our communities and support causes where we can make the most impact.

People matter at Kinaxis and here are some of the perks and benefits we offer, which may vary by location and employee:

Flexible vacation and Kinaxis Days (company-wide days off)

Flexible work options

Physical and mental well-being programs

Regularly scheduled virtual fitness classes

Mentorship programs, training, and career development

Recognition programs and referral rewards

Hackathons

For more information, visit the Kinaxis website at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com.

Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at recruitmentprograms@kinaxis.com. This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.

Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description to identify candidates whose education, experience, and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.