Transformation & Business Analyst

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

About the Role We are seeking a motivated Transformation and Business Analyst to join our team and contribute to diverse projects spanning strategy, technology, operations, and process improvement. This role offers the opportunity to develop broad analytical skills while supporting senior stakeholders in driving business outcomes across multiple workstreams.

Key Responsibilities

Strategic Analysis & Problem Solving

Support senior analysts in evaluating business opportunities and market expansion initiatives

Assist in developing recommendations by conducting research, gathering data, and analyzing industry trends

Help identify risks, opportunities, and potential solutions through structured problem-solving approaches

Participate in client meetings and contribute to presentation development

Process Analysis & Problem Resolution

Identify and analyze business pain points through stakeholder interviews, process observation, and data analysis

Support root cause analysis initiatives using structured methodologies to uncover underlying issues

Assist in designing process improvements and solutions that address identified problems

Help develop workflows and procedures that streamline operations and eliminate inefficiencies

Support the implementation of new processes and monitor their effectiveness

Document current state processes and design future state solutions

Technology & Process Implementation

Support technology implementations by gathering and documenting business requirements

Assist in user acceptance testing (UAT) and quality assurance activities

Help translate business needs into functional specifications working alongside technical teams

Support process improvement initiatives and workflow optimization projects

Project Coordination & Delivery

Track project milestones, deliverables, and key performance indicators

Assist in managing project documentation and maintaining organized records

Help coordinate cross-functional teams and facilitate communication between stakeholders

Data Analysis & Reporting

Analyze business data to identify trends, patterns, and insights

Create reports and dashboards to support decision-making

Support the development of business cases and analytical frameworks

Assist in developing metrics and KPIs for business performance measurement

Business Analysis Tools & Techniques

Apply foundational BA techniques including stakeholder analysis, requirements elicitation, and gap analysis

Utilize process modeling tools (process flows, swimlane diagrams, value stream mapping)

Support data modeling and documentation using techniques such as entity relationship diagrams

Assist with business rules analysis and decision modeling

Apply problem-solving frameworks including root cause analysis (5 Whys, Fishbone diagrams)

Support risk analysis and impact assessment methodologies

Use prioritization techniques (MoSCoW, Kano model) for requirements and solution evaluation

Required Qualifications

Bachelor's degree in Business, Economics, Engineering, or related analytical field

Strong analytical and problem-solving skills with attention to detail

Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint

Excellent written and verbal communication skills

Ability to work independently and take ownership of assigned tasks

Demonstrated project management capabilities through internships, coursework, or extracurricular activities

Understanding of fundamental business analysis concepts and techniques

Preferred Qualifications

Experience with data analysis tools (SQL, Tableau, Power BI)

Previous internship experience in consulting, strategy, or business analysis

Familiarity with project management methodologies (Agile, Waterfall)

Knowledge of business process mapping tools (Visio, Lucidchart, or similar)

Understanding of process improvement methodologies (Lean, Six Sigma basics)

Exposure to requirements management tools (JIRA, Azure DevOps, or similar)

Basic knowledge of systems analysis and design principles

What We Offer

Exposure to diverse projects across strategy, technology, and operations

Mentorship from senior business analysts and consultants

Opportunity to develop both technical and consulting skills

Training in advanced business analysis methodologies and tools

Clear career progression path with increasing responsibility and client exposure

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.