Senior Analyst
At a glance
Why this role might suit you
The role suits candidates with deep experience in escalation and service‑desk operations within large contact‑center, data‑centre or ISP environments, especially those familiar with ITIL and 24‑hour support models.
Skills
About the role
Escalation/SO Engineer with a strong background in Contact center / BPO / call center supporting Data Centre operations or Internet Service Provider (ISP) environments. The ideal candidate should have demonstrated experience in managing large-scale service desk operations, handling high-severity incidents, and overseeing escalation processes in mission-critical infrastructure environments. Exposure to ITIL practices, 24x7 operational support models, and service assurance within Data Centres or ISPs is highly preferred.
Questions about this role
How do I apply to this Senior Analyst role at eClerx?
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What's the typical salary for Operations in India?
Compensation for Operations roles in India varies widely by seniority, employer size, and remote vs onsite arrangement. Check the salary range on this listing when published, or browse our Operations hub for India medians across recent openings.
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