Supply Chain Manager

The Role

Fisher & Paykel has been designing products since 1934 and has grown into a global company operating in 50 countries and manufacturing in Italy, Thailand, and New Zealand. Our design heritage is founded on a pioneering spirit and a culture of curiosity that has challenged conventional appliance design.

Our goal is to be the world's number one premium appliance brand. Not only does this mean we design and build the best appliances, but that we understand who our key customers are and engage with them according to their very specific needs.

We are seeking an experienced Supply Chain Manager to lead end-to-end supply chain operations that will grow our presence in the luxury premium space in Singapore and to increase market share and deliver profitable growth in the short and long term. This role plays a critical role in ensuring product availability through forecast accuracy and optimized lead time for replenishment processes as well as ensuring efficient and cost-effective warehouse management and distribution of products, including both Finished Goods and Spare Parts. The role operates at both a strategic and hands-on operational level, ensuring daily performance, weekly rhythms of accountability, and monthly strategic reviews are consistently executed to the highest standard.

What You’ll Be Doing

Strategic

Lead planning and execution of supply chain’s end-to-end strategy in market, ensuring alignment with global supply chain strategy

Drive operational excellence through weekly cadence on delivery performance analysis, analyze delivery trends, identify key pain points and performance gaps, and execute actionable improvement plans

Financial oversight on logistic costs and impact on operational budget, reporting accurately on progress and challenges

Drive operational excellence through weekly cadence on delivery performance analysis, analyze delivery trends, identify key pain points and performance gaps, and execute actionable improvement plans

Demand Planning

Drive demand planning, supply planning, inventory optimization to mitigate supply risks and ensure continuity of supply

Collaborate with Sales team and relevant stakeholders to ensure optimal stock levels while minimizing under/excess supply, SLOBS, expiry and write-offs

Manage relationships with manufacturing organizations and oversee global logistics, including time-sensitive and product flows

Warehouse & Logistics Management

Oversee warehouse management, delivery & logistics operations and mitigate their environmental influences

Minimize daily operational disruptions with delivery partners and 3PL providers to ensure alignment with internal operational requirements and service level expectations

Resolutions

Active issue resolution, manage exceptions and escalate anomalies

Review customer complaints daily, take immediate action to resolve issues, and approve compensation where required in line with defined authority level

Compliance and Continuous Improvement

Drive digitalization and continuous improvement across planning, systems, and processes and update SOPs

Ensure all supply chain activities comply with applicable Singapore regulations and laws governing business operations

Manage annual regulatory submissions including the EEE (Electrical and Electronic Equipment) submission to the NEA (National Environment Agency) in compliance with local environmental legislation

Ensure all hazards are reported, recorded, risk-assessed, and that reasonably practicable controls are implemented

What We’re Looking For

8-10+ years’ of solid background in supply chain management

Experience in demand planning, inventory management and logistics

Strong ERP and CRM experience (JD Edwards & Salesforce)

Strong analytical thinking and stakeholder management skills