Guest Relations Officer
About the role
Job Summary
Reporting to the Sales & Gallery Support Manager, the incumbent will work at the Sales Gallery and receive guests arriving to attend the sales preview. He/She will also be responsible for guest check-in, customer service, guest confirmation, gift distribution, reporting, ensuring that effective costs measures are maintained as well as administrative duties.
Core Work Activities
1. Promote good working relationships between the Sales Gallery and all other departments, ensuring clear lines of communication are maintained.
2. Maintain a professional and high standards of appearance and demeanor.
3. Lead by example by maintaining high standards and professional leadership, inspire, motivate and be an active hands-on participant.
4. Assist the Sales Manager in the overall efficient operation of the Sales Gallery as well as generation of reports.
5. Respond to and manage in a timely manner any guest concerns or complaints in conjunction with any relevant departments i.e. Marketing, Customer Delivery.
6. Ensure all guests are greeted and registered in a timely manner, and that all gallery administrative support associates provide the highest level of guest service in their interaction with tour guests at all times.
7. Ensure that all cash operation accounts are regularly checked and audited and any discrepancies are immediately reported to the Finance department and Sales Manager.
8. Ensure that Sales Gallery facilities, property and assets are maintained to a high standard at all times.
9. Managing inventories and ordering and invoices of items in Gallery.
10. Completing reports required for sales and encore operations.
11. Any other tasks as deemed productive and required by the Sales & Gallery Support Manager/Assistant Gallery Manager and the Sales Manager.
12. To prepare welcome bags to hotels for Preview Packages overseas guests.
13. Handling monthly auditing with Finance team.
14. Gallery administration tasks on adhoc basis as assigned.
Candidate Profile
Candidates with diploma and above preferred, though not an essential requirement.
Minimum 1-2 years’ experience in customer service and preferably in hospitality industry.
The role involves regular interaction with guests. Proficiency in spoken and written English and/or Mandarin is required to effectively communicate with guests.
Good Computer proficiency.
Must be available to work the following working hours:
Wednesday to Friday: 3pm to 11pm
Saturday and Sunday: 10am to 7pm
Questions about this role
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