Account Manager / Senior Account Manager

Company Description

At Coface we make trade happen everyday

Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.

With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.

Joining Coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.

Shape the future of trade with us. Join our Happeners!

Job Description

MISSION:

Drive revenue growth and retention of profitable clients while managing portfolio performance, including loss ratio and WAP. Deliver high-quality service from contract inception to build strong, long-term client relationships.

Proactively promote Coface’s products and solutions to maximise upselling opportunities. Manage client relationships throughout the lifecycle and serve as a key contact between clients, brokers, and internal teams, ensuring smooth collaboration and successful account renewals.

MAIN RESPONSIBILITIES:

Client Relationship Management

Build and maintain strong relationships with existing clients through regular, proactive communication

Provide responsive, high-quality service by addressing client queries and resolving issues promptly

Conduct client meetings, presentations, and consultations to recommend suitable solutions

Portfolio & Revenue Management

Drive renewal revenue, profitability, and account growth within the assigned portfolio

Prepare proposals, quotations, and renewal plans in collaboration with internal stakeholders

Identify and execute cross-selling and upselling opportunities to maximise account value

Monitor portfolio performance against targets and take action to optimise results

Stakeholder & Communication Management

Act as the key point of contact between clients, brokers, and internal teams

Provide regular updates and reports on client needs, market insights, and business opportunities

Represent the company at industry events and client engagements

Operational & Compliance Excellence

Manage contract renewals, pricing negotiations, and policy changes

Ensure adherence to internal policies and regulatory requirements

Contribute to process improvements and support efficient service delivery

Qualifications

University degree in Business Studies or related field with minimum 5+ years' experience in business development/account management, preferably in financial/insurance industry

Excellent communication and interpersonal skills

Broad understanding of key markets, their conditions, and competitor specifics

Strong analytical and presentation skills, able to convey complex commercial situations to management

Proficient in Microsoft Office applications and comfortable with digital tool

Additional Information

Flexible working model after the first month of working from the office will be hybrid

Great place to work: central and modern office

Opportunities to learn: budget every year for training, languages platform, e-learning platform, dedicated development program…

Career opportunities: Opportunity to build your career (both locally and internationally) in a large global company, one of the world leaders in its field

Health care