Director, Enterprise Technology, APAC

About Vantage Data Centers

IT Department

The Enterprise Technology organization operates as part of the IT function, alongside AI, Cybersecurity, Process & Governance, and Enterprise Strategy & Delivery. The Enterprise Technology function delivers foundational services across Infrastructure, Network, Service Desk, and IT Service Delivery, operating as an integrated system rather than siloed teams.

In APAC, Enterprise Technology serves as the regional execution arm of the global IT organization, balancing global standardization with regional responsiveness.

Position Overview

The Director, Enterprise Technology, APAC serves as the regional leadership anchor for all IT operations across Asia Pacific, accountable for delivering reliable, scalable, and standardized IT services aligned to global frameworks while enabling rapid regional growth.

This is a hands-on operational leadership role with strategic impact, responsible for establishing a mature, self-sustaining IT function that evolves from foundational capability to autonomous regional execution over a multi-year horizon.

The Director will:

Lead regional execution across Infrastructure, Network, and Service Desk functions

Coordinate a matrixed operating model, with functional managers aligned to global teams

Act as the primary escalation and engagement point for APAC business leadership

Drive operational excellence, service maturity, and scalability aligned to APAC growth ambitions

The role requires strong cross-functional partnership across global IT, AI, Cybersecurity, Construction, Operations and business stakeholders to deliver integrated outcomes.

Essential Job Functions

1. Regional IT Leadership & Operations

Lead day-to-day IT operations across APAC, ensuring high availability, service consistency, and SLA adherence

Establish regional operational cadence, KPIs, and performance reporting aligned to global standards

Serve as the primary escalation point for regional incidents, risks, and service disruptions

Drive regional accountability for incident response, problem management, and continuous improvement

Aligned to plan requirements for formalized incident management and service discipline in APAC.

2. Organizational Build & Capability Development

Build and scale the APAC Enterprise Technology organization from a distributed team into a fully staffed, multi-country capability

Lead hiring, onboarding, and development of Infrastructure, Network, and Service Desk teams

Ensure elimination of single points of failure and achieve sufficient regional coverage depth

Supports the strategy to move from a small team to a mature, multi-role organization with functional leadership.

3. Matrix Leadership & Global Alignment

Lead regional coordination of functional managers while maintaining alignment with global IT leadership

Enforce adoption of global standards, reference architectures, and operating frameworks across APAC sites

Provide APAC input into global roadmaps, architecture decisions, and operational practices

Reflects the matrix structure where APAC managers report regionally and to global functional leaders.

4. Regional Scalability & Site Expansion Enablement

Ensure IT readiness for new data center construction, expansion, and market entry

Establish repeatable playbooks for site activation, deployment, and operational handover

Partner with construction and delivery teams to embed IT requirements into project lifecycle

Aligned to APAC growth (multi-country expansion, >1GW capacity pipeline) and need for standardized deployment capability.

5. Service Excellence & Business Partnership

Drive transition from reactive support to a proactive, business-aligned IT partner

Establish customer satisfaction measurement (CSAT) and improvement programs

Lead stakeholder engagement with regional leadership, providing transparency and trust

Supports strategic pillar of service excellence and visible business value delivery.

6. IT Service Management & Operational Maturity

Advance ITIL maturity including incident, problem, change, and service level management

Ensure accurate CMDB, service catalog development, and performance dashboards

Drive implementation of structured processes supporting operational scale

Aligned to FY2027 introduction of Incident Manager and IT Service Management roles.

7. Vendor & Financial Management

Manage regional vendor relationships aligned to global sourcing strategies

Optimize spend through enterprise agreements and regional procurement efficiency

Contribute to CIO-level financial tracking and value-based investment decisions

8. Culture & Team Leadership

Build a high-performing, collaborative regional culture aligned to Vantage values

Foster cross-functional teamwork across Infrastructure, Network, Service Desk, and Construction

Establish communication rhythms that connect regional teams to global IT

Supports emphasis on culture as a scaling enabler in APAC growth.

Job Requirements

10–12+ years of experience in IT operations, infrastructure, or service delivery roles in enterprise or data center environments

5+ years of leadership experience managing distributed or regional IT teams

Proven experience scaling IT operations across multiple countries or geographic regions

Strong foundation in ITIL processes, service management, and operational governance

Experience with data center infrastructure, networking, and end-user support environments

Demonstrated ability to operate in a matrixed global organization

Experience supporting new site builds, expansions, or large-scale deployments preferred

Core Competencies

Operational excellence and execution discipline

Cross-functional collaboration and influence

Ability to balance global standardization with regional flexibility

Strong stakeholder communication across technical and business audiences

Leadership presence with ability to build and scale teams

Success Profile (What Good Looks Like)

APAC operates with consistent SLAs and minimal reliance on cross-timezone escalation

All sites aligned to global standards and reference architectures

IT supports seamless expansion into new countries and facilities

Measurable improvement in incident response, CSAT, and operational stability

Strong alignment and partnership with global IT leadership and regional business teams

We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.

Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.

Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.

Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.