Experience and Events Coordinator

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Experience and Events Coordinator – JLL

What this job involves:

As the Experience and Events Coordinator, you will be the face of exceptional workplace experience at our client's site, creating moments that matter for employees and guests alike. This front-facing role places you at the heart of a dynamic tech environment where you will manage all client events, foster community, and deliver seamless execution that keeps stakeholders delighted. You will partner with cross-functional teams, vendors, and leadership to ensure every event—from intimate meetings to large-scale gatherings—runs flawlessly. This is your opportunity to bring energy, professionalism, and a can-do attitude to a role where your impact is visible every day, contributing directly to JLL's reputation for operational excellence and client satisfaction in integrated facilities management.

What your day-to-day will look like:

Be the welcoming presence: Spend a minimum of two hours daily greeting employees at reception or entrances, walking floors to ensure workspaces, conference rooms, and pantries are stocked and well-maintained

Manage events from start to finish: Coordinate all client events, ensuring flawless execution including room layouts, décor, rentals, catering, and vendor coordination while accommodating last-minute changes with professionalism

Build strong stakeholder relationships: Engage daily with event hosts, Executive Assistants, leadership, client sites, and event creators to understand their needs and deliver exceptional service

Respond with speed and care: Review and respond to all customer comments and newly assigned events within 24 hours, resolving complaints with a friendly, solution-oriented approach

Oversee food and beverage programs: Act as the managing agent for F&B services, coordinate monthly audits, verify invoices, and work closely with the Onsite F&B Manager to maintain quality and adjust orders based on headcount

Support site operations and compliance: Conduct site inspections, prepare monthly and quarterly event reports, manage vendor performance, maintain health and safety compliance, and process purchase orders and invoices accurately in JDE and client systems

Communicate and coordinate seamlessly: Process high-volume emails efficiently, keep cross-functional teams informed, and ensure no details are missed in event correspondence, coordination, and execution

Required Qualifications:

Proven experience in events coordination, hospitality, or a customer-facing role with demonstrated ability to manage multiple events simultaneously

Exceptional front-facing and interpersonal skills with the ability to present professionally and build rapport quickly with diverse stakeholders

Strong communication skills—both written and verbal—with the ability to lead conversations, host events, and liaise effectively with internal and external parties

Excellent administrative and organizational skills with high attention to detail and accuracy in processing requests, invoices, and reports

Ability to remain calm, composed, and solution-focused under pressure, especially when managing last-minute changes or high-stakes events

Proficiency in email management, scheduling systems, and financial platforms (e.g., JDE or similar purchase order and invoice systems)

100% onsite availability with a flexible, can-do attitude and commitment to being visibly engaged in the workplace

Preferred Qualifications:

Background in hospitality, events companies, or luxury service environments

Experience working in Integrated Facilities Management (IFM) environments such as JLL, CBRE, or similar corporate office settings in the CBD

Familiarity with facilities management operations, including health and safety compliance, vendor management, and site inspections

Knowledge of food and beverage operations, including invoice verification, audits, and coordination with catering teams

Experience using global platforms for event management, audits, or KPI reporting

Prior exposure to tech company cultures or fast-paced, innovation-driven workplaces

Ability to provide backup support for broader facilities management tasks when team members are on leave

Why JLL?

At JLL, we are committed to shaping the future of real estate for a better world. Join a team where your contributions are valued, your growth is supported, and your impact is meaningful. Apply today to be part of our Work Dynamics – Integrated Facilities Management team.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.