Manager - Operations (Branch Services)

Define your future at HL Bank Singapore

Core Functional (job responsibilities)

Managing the duties of a Bank Teller at bank counter, include processing/checking customer transactions, handling cash/cheques, providing customer account services and adhering to security procedures etc.

Attending to customers’ enquiries and feedback in a professional manner in order to ensure a good banking experience for our customers.

Processing / Checking Fixed Deposit (New Placement, Withdrawal, Renewal & Premature withdrawal etc.)

Executing / Checking FX transactions

Execute/ Authorizing daily CTS-USD/SGD, Fast & GIRO payment with the reconciliation (including Bulk Fast, Bulk GIRO, RIB, HLCF, SGPG etc.)

Processing / Checking Outport cheques (Crediting Vostro account)

Processing / Checking foreign cheques for collection (Courier chq to drawer bank, monitor payment and settlement)

Processing / Authorizing internal funds transfer (HLCF, V8, Olympics)

Supporting HLBB SGD Cash in Transit (CurrencyNet, STR, credit proceeds to Vostro account)

Participating in IDT, UAT, Project implementation and system enhancement/healthcheck.

Providing inputs into operation processes and workflows to deliver efficiently and mitigate risk.

Providing effective relief for the team members in Branch processing

Maintaining document management processes, including filling, scanning and organizing warehouse documents related to assigned tasks. This ensures seamless operations and facilitates convenient access to vital information as needed.

Ensuring timely and accurate submission of reports and data to the Management.

Escalating potential operation issues, provide recommendations and suggestions to the Management.

Updating procedures to reflect changes to policies/regulations and in current practice

Updating SOPs to incorporate new work processes, policies and/or regulations

Responsible for checking and authorization of other team members’ work (where required) to ensure accuracy in processing/settlement in the transactions.

Performing RCSA as per schedule

Working as a team and contribute towards the Business Objectives.

Ensuring strict adherence to standard operating procedures (SOP), regulatory requirements and compliance standards for all processes.

Providing proper guidance and on-going mentoring/training of new joiners. Grooming and developing the team

Managerial (additional responsibilities)

Assisting Team Lead, Branch Service in overseeing all aspects of branch operations, ensuring adherence to bank policies, procedures, and regulatory requirements.

Managing and supervising the daily activities of branch staff, including tellers, customer service representatives, and other branch personnel.

Overseeing the opening and closing procedures of the branch, ensuring compliance with established guidelines.

Providing leadership, guidance, and coaching to branch staff to enhance their skills, knowledge, and performance.

Fostering a positive, collaborative, and customer-focused work environment.

Troubleshooting operational issues and resolve problems effectively and efficiently.

Assisting in the preparation of operational reports and ensure their accuracy and timely submission.

Organizational (organizational responsibilities) including Strategic Cost Management and Financial Goals

Carrying Out any other duties as directed by the Management from time to time.

About HL Bank Singapore

HL Bank Singapore is the Singapore branch of Hong Leong Bank, a premier regional financial services leader headquartered in Malaysia with a rich heritage of over 120 years. Listed on Bursa Malaysia and a key member of the extensive Hong Leong Group, we operate a robust network of approximately 250 branches across Malaysia, with a strategic regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

As a Full Bank in Singapore, we serve as a vital hub for the Group’s regional ambitions. A cornerstone of this strategy is our sophisticated "advisory-first" wealth proposition through HLB Private Bank and HLB Priority. By combining our deep Asian market roots with a landmark strategic alliance with Swiss private bank Lombard Odier, we provide world-class wealth architecture and bespoke solutions for our clients.

Beyond our wealth focus, we deliver excellence through four core business pillars: Business & Corporate Banking, Personal Financial Services, Private Wealth Management, and Global Markets. This "Integrated Approach" allows our talent to collaborate seamlessly across segments, ensuring we effectively meet the multifaceted needs of high-net-worth individuals, business founders, and corporate enterprises alike.

At HL Bank Singapore, our people are central to our success, and as a recognized Human Capital Partner (HCP) by TAFEP, we are committed to progressive workplace practices and your professional development. We seek digitally inclined, customer-centric performers who thrive in a technology-focused environment, where we empower our teams with AI-enhanced tools and next-generation platforms to lead the industry. As part of a large, diversified conglomerate, we offer unrivaled opportunities to explore new grounds and build a challenging career path within a rapidly expanding regional landscape. Join us to be part of a proven value-creation story and shape the future of your own story at HL Bank Singapore.