Operation System Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves:

As a Operation System Manager, you will lead daily property operations while serving as the primary point of contact for client facilities-related concerns. This role places you at the center of operational excellence, where you'll manage building procedures, drive performance improvements, and ensure strict compliance with health and safety standards. You'll oversee property enhancement works, champion best practices, and develop streamlined processes that elevate service delivery. Working closely with clients and your team, you'll build strong relationships that foster trust and consistently exceed expectations—all while contributing directly to JLL's commitment to operational excellence and client satisfaction.

What your day-to-day will look like:

Manage daily property operations and client activities for assigned facilities, ensuring seamless execution of all building procedures and performance measures

Serve as the main point of contact for clients, proactively addressing facilities-related concerns and maintaining strong, trust-based relationships

Oversee property enhancement projects and improvement works, ensuring alignment with client expectations and adherence to health and safety standards

Lead, coach, and develop your team through regular training sessions, fostering a collaborative culture built on performance excellence and accountability

Monitor and manage M&E systems, ensuring optimal functionality and compliance with technical requirements

Engage stakeholders effectively, from vendors to senior leadership, to drive project work and operational improvements

Implement and promote best practices and process improvements that enhance on-site operations and service delivery

Required Qualifications:

Minimum 5 years of experience in integrated facilities management or related fields

FSM (Facilities Management) certification or equivalent professional credential

Proven background in M&E (Mechanical & Electrical) system management and technical systems oversight

Demonstrated experience in project work management and successful stakeholder engagement

Strong knowledge of occupational health and safety requirements, with a track record of ensuring compliance

Experience working within government or commercial building environments

Excellent verbal and written communication skills, with the ability to engage effectively across all organizational levels

Preferred Qualifications:

Working knowledge of vendor management and contract administration

Experience in implementing process improvements and operational best practices

Analytical mindset with proven ability to resolve complex issues through quantitative methods and holistic approaches

Goal-oriented management style with demonstrated success in team motivation and performance excellence

Exposure to property enhancement projects and capital improvement initiatives

Familiarity with building automation systems and smart building technologies

Track record of building and maintaining strong client relationships in a service delivery environment

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

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If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.