Assistant Facilities Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What This Job Involves

As the Assistant Facilities Manager, you will drive operational excellence and service delivery across a key client site. This leadership role is responsible for end-to-end delivery of integrated facilities management services, ensuring business continuity, operational excellence, and financial performance while leading high-performing FM teams and maintaining strong client relationships.

Day-to-Day Responsibilities:

Execute work order management using CAFM systems, ensuring SLA compliance and timely completion

Provide exceptional customer service to senior stakeholders and act as escalation point for complex service delivery challenges

Coordinate emergency response and business continuity planning

Manage vendor communications for repairs, maintenance, goods purchases, and coordinate with landlords and building management

Execute contract documentation including renewals, terminations, and company seal arrangements

Process invoices, conduct KPI reviews, and support annual budget preparation

Submit monthly activity and financial reports and execute ad-hoc requests

Support annual power outage planning and communicate with overseas clients and teams

HSSE & Quality:

Support HSSE assessments and hands-on activities in compliance with JLL global standards

Report accidents, incidents, near misses, and deficiencies promptly

Complete HSSE training as directed and cooperate with management on risk assessments

Financial & Performance Management:

Oversee vendor relationships and performance to ensure quality and cost-effectiveness

Collaborate with Procurement Team to competitively bid service contracts

Identify, implement, and record operational cost savings initiatives

Monitor utility consumption patterns and identify cost-saving opportunities

Sustainability:

Execute energy management, waste reduction, and water conservation programs

Monitor and optimize building systems performance through BMS analysis

Coordinate recycling programs and implement green cleaning protocols

Manage sustainability projects including LED retrofits and occupancy sensor installations

Leadership & Client Relations:

Foster a culture of collaboration, innovation, and continuous improvement

Build strategic partnerships with client stakeholders at all levels

Proactively identify client needs and support solution development

Support digital transformation initiatives and smart building technologies

Required Qualifications:

Experience in facilities management, building management, or property management

Proficiency with Microsoft Word, Excel, and PowerPoint

Strong attention to detail with ability to anticipate client needs

Excellent communication, interpersonal, problem-solving, and negotiation skills

Ability to multi-task and meet tight schedules while delivering high-quality work

Proactive approach with ability to influence without authority

Preferred Qualification:

Procurement experience

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.