5271 Senior Team Lead, Critical Facilities Operations and Maintenance

Make an impact at NTT Global Data Centers

Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.

Your role at a glance

Supervises the Data Centre Technicians and the Facilities Technicians.

Operates and maintains data centre in such a condition as to assure the most optimal uptime to customers for facilities services (electrical, cooling, etc. measured by Five 9’s).

What we are looking for

Key Roles and Responsibilities:

Supervises the Data Centre Technicians and the Facilities Technicians.

Operates and maintains data centre in such a condition as to assure the most optimal uptime to customers for facilities services (electrical, cooling, etc. measured by Five 9’s).

Tasks out the CFOps team in such a way that complies with all local, state, and federal requirements for fire, health and Life Safety.

Provides tasking for the daily operations and maintenance scheduling of non-critical and critical maintenance.

Ensures the CFOps team works effectively to achieve the CFOps goals, reviewing budget, staff planning, NPS, efficiency, etc.

Analyzes data centre equipment to obtain maximum effectiveness and efficiency; safety, cost, equipment longevity, and reliability.

Conducts in-depth training with the Data Centre Technicians on equipment, PM’s, QA and CFOps procedures/processes.

Manages and maintains all training documentation; provides documentation to HR.

Ensures data centre operates at maximum efficiency, including: analyzing existing operating conditions, recommending new technologies, maintaining customer SLA requirements, and improving overall efficiency while maintaining budget expectations.

Works with customers to provide successful installs that exceed expectations – delight the customer.

Supervises the safety and well-being of all CFOps team.

Responsible for shift assignments, timekeeping review & approval and PTO approval for all assigned Data Centre Technicians and Facilities Technicians.

Writes and Reviews non-critical and critical Method of Procedures (MOP’s), Standard Operating Procedures (SOP), Standard Method of Procedure (SMP) and provides input.

Supervises the execution of non-critical and critical Method of Procedures and ensures their thorough completion.

Performs other duties as assigned.

Knowledge, Skills and Attributes:

Strong background in electrical and mechanical systems design review, layout, installation, commissioning and operations

Expert knowledge of low voltage systems, including fire, security and PLCs

Expert knowledge of NFPA Electrical, Fire and Life Safety and building codes

Expert knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25 and compliance issues

Expert knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations)

Experienced with data trending / tracking and analysis and ability to rapidly learn and use PC based, integrated critical monitoring systems

Strong supervisor skills

Excellent communication skills, both written and oral

Extensive hands-on experience installing, maintaining and troubleshooting large commercial and industrial mechanical & electrical systems including:

12kV switchgear

480/277 and 208/120 volt electrical generation and distribution systems

Diesel powered AC generator plants up to 2MW

Static UPS systems

Multi-string flooded cell batteries and monitoring systems

Static switches

PLC and relay logic controls

Power monitoring systems

Data centre power distribution and management systems

VFD Drives

Large Centrifugal Chillers

Cooling Towers

Water Treatment Systems

HVAC equipment

Computer Room AC Units (CRACs)

Kyoto Cooling Units (where applicable)

Operating Building Management and Industrial PLC Control Systems

Emergency Standby Diesel Generator Systems

Fuel/Oil systems, Fuel/Oil Day tanks and Fuel/Oil Storage Tanks

Knowledge of NFPA 25, sprinkler and dry-stand pipe systems, including Emergency Fire Pump where applicable

Chilled/Condenser Water Pump

Well/Vault or Sump Pumps

Domestic Water systems, including BackFlow Prevention devices

Proficient with MS Office Suite (Word, Excel, PowerPoint, Project)

Ability to train the electrical and mechanical teams on the systems and the procedures

Ability to conduct power & fire system capacity, safety and code compliance assessments

Ability to operate in and promote a rigorous process-driven, team environment

Ability to logically analyze and solve problems

Ability to multi-task multiple projects

Detailed oriented

Academic Qualifications and Certifications:

Bachelor’s degree or equivalent in Engineering or similar field required

Required Experience:

Solid experience in data centre and/or critical facilities

Developing experience managing and motivating critical facilities operations and maintenance teams

Who we are

As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.