Assistant Facilities Manager - Residential

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Assistant Facilities Manager – Residential Portfolio, FCDO May 2026

Role Summary

The Assistant Facilities Manager –Residential Portfolio is responsible for supporting the Post Facilities Manager in the day-to-day delivery, coordination, and compliance of the Staff Residential Property (SRP) portfolio. The role acts as the primary operational lead for SRP activities in Canberra, ensuring properties are managed across their full lifecycle—from acquisition and onboarding through occupancy and exit—while maintaining strict compliance, safety, and service standards. The Assistant Facilities Manager will also act as the key point of contact for FCDO staff and stakeholders in the absence of the Post Facilities Manager and play a central role in embedding consistent, controlled SRP delivery practices.

This role represents a critical operational function within the Australian FCDO portfolio, supporting staff experience, client confidence, and compliance integrity across the SRP portfolio

Key Responsibilities

SRP Operations and Lifecycle Management

Take operational ownership of the Canberra Staff Residential Property portfolio.

Manage SRP activity across the full property lifecycle, including acquisition support, onboarding, occupancy, and exit.

Coordinate and control all Move In / Move Out (MIMO) activities in line with defined checklists, approval pathways, and readiness criteria.

Ensure properties are fully prepared, compliant, and approved prior to occupancy, applying a “no compliance, no occupancy” approach.

Oversee property exits, inspections, rectification works, and readiness for reoccupation.

Maintain accurate SRP records, trackers, and documentation, including Property Application Packs (PAPs).

Compliance, Health, Safety, and Risk Management

Promote and maintain a safe living and working environment across all SRP assets.

Ensure compliance with fire, gas, electrical, and general safety requirements prior to occupancy and throughout the lifecycle.

Review contractor safety documentation and ensure works are delivered in accordance with agreed standards.

Support portfolio-wide compliance reviews and remediation programs.

Follow and enforce incident reporting, risk management, and business continuity procedures

Financial and Contract Management

Assist with monitoring SRP-related financial performance, including operational costs and property-related expenditure.

Support accounts payable processes related to SRP works, services, and utilities.

Assist with contract management, procurement, and vendor engagement.

Ensure value-for-money outcomes while maintaining service quality and compliance.

Support budgeting and forecasting activities related to SRP operations

Manage and coordinate service providers, contractors, and suppliers supporting SRP delivery.

Ensure timely completion of maintenance, compliance works, and property preparation activities.

Monitor performance against service standards and escalate issues as required.

Coordinate with network Workplace Coordinators and regional resources to support delivery while retaining central control of compliance and readiness decisions

Client and Stakeholder Engagement

Provide a high standard of customer service to FCDO staff occupying SRP accommodation.

Act as a key point of contact for SRP related queries, issues, and escalations.

Build and maintain effective working relationships with FCDO stakeholders, landlords, agents, and internal JLL teams.

Ensure service delivery aligns with client expectations and contractual requirements

Team Support and Capability

Support and guide Residential Property Coordinators and site based resources involved in SRP delivery.

Foster teamwork, collaboration, and consistent ways of working.

Assist with training, onboarding, and capability uplift related to SRP processes, MIMO workflow, and compliance standards.

Support workload prioritisation to address work order backlogs and improve property readiness outcomes

Systems, Reporting, and Process Control

Ensure all SRP-related work orders are raised, tracked, and closed out in Corrigo with appropriate documentation including Health and Safety documents and service reports.

Maintain accurate records for compliance, inspections, and service delivery.

Support reporting on property readiness, compliance status, and operational risks.

Help embed consistent, repeatable SRP processes aligned to the centralised delivery model

Core Competencies

The Assistant Facilities Manager – SRP will demonstrate:

Strong understanding of facilities and residential property systems.

Sound knowledge of compliance, safety, and property readiness requirements.

Strong communication and interpersonal skills.

Client-focused mindset with proven stakeholder management capability.

Budgeting and financial analysis skills.

Strong organisational and project management skills.

Practical problem-solving ability in a live operational environment.

Ability to work within a diplomatic and high-trust client environment.

Ability to obtain and maintain required security clearance

Experience and Qualifications

Relevant tertiary qualification in facilities management, property, construction, or a related discipline.

Minimum 2–3 years’ experience in facilities management, property management, or residential portfolio management.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.