Intern, Product Management
About the role
Job Description:
Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company’s mission to delight merchants and customers through innovation, optimism, and teamwork.
Rakuten Viki is a global entertainment streaming platform that specializes in Asian content. Our platform enables millions of viewers to discover and enjoy primetime shows and movies, subtitled in over 150 languages. Headquartered in San Mateo, California, we also have offices in Singapore, Seoul, and Shanghai, ensuring a strong global presence and a deep connection to the heart of Asian entertainment. Our platform is home to a large and loyal community of fans who share a passion for Asian culture and entertainment. Join us in our mission to bridge cultures and connect the world to Asian entertainment. At Rakuten Viki, we offer a chance to be part of a global community that celebrates culture, creativity, and connection.
About the Role:
Based in Singapore, reporting to Product Lead, the intern role will be part of the product experience team leading all content discovery, viewing and community experiences for our fans and helping Viki grow its presence.
Key Responsibilities:
Collaborate with Product managers to develop and map out deep understanding of both internal and external user journeys to optimize user experiences across content discovery and viewing
Assist Product Manager in product discovery, drafting of product requirements documentation to communicate and facilitate the delivery of product features effectively
Collaborate with stakeholders to streamline internal processes.
Collaborate with Product Managers to discover and map out across the user journey critical client metrics and data attributes to drive the execution of a platform migration
Partner with software engineers on managing development milestone tracking, production rollout and post-production iteration
Partner Data Analytics team to generate insights on product features and community experiences. Process, analyze and interpret data to aid product decisions across discovery and validation stages
Required Qualifications:
Pursuing BSC/MSC in Business, Business Analytics, Data Science, Computer Science, or a related discipline. Graduates with completion of the above disciplines will be considered
Outstanding quantitative and analytical skills. Loves solving puzzles! Loves figuring out complex problems and coming up with efficient solutions
Preferred Qualifications:
Excellent oral and written communication skills – ability to interact with both technical and non-technical people
Experience working with an online video platforms a plus
Available for at least 3-month internship on full-time basis. We prefer candidates who are able to commit for 6-month internship
Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.
Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.
Always improve, Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team
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