UX Researcher and Service Designer - A26178

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Co-Development Business Unit is looking for UX Researcher and Service Designer

This is a 1-year contract role.

We are looking for a passionate Service Design & User Research Specialist to drive structured user engagement and uncover critical operational insights.

You will lead qualitative research initiatives and service design workshops to identify pain points, behavioural patterns, and unmet needs across our internal and external stakeholder ecosystem.

What will you do?

User Research & Insights

Design and conduct comprehensive qualitative research including stakeholder interviews, observational studies, and ethnographic research

Transform user input and observational data into actionable insights and thematic recommendations for process re-engineering

Frame the user architecture of a new product emerging from the transformation of several existing products

Develop detailed user journeys and service blueprints that illuminate current-state experiences and future-state opportunities

Workshop Facilitation & Stakeholder Engagement

Plan and facilitate engaging service design workshops with diverse stakeholder groups

Drive comprehensive stakeholder engagement strategy across multiple business units and organisational levels

Create collaborative environments that encourage open dialogue and co-creation of solutions

Requirements

What are we looking for?

At least 4 years of hands-on experience in service design, UX research, or related user-centred design disciplines

Experience with large-scale enterprise and B2B products and services

Experience navigating complex stakeholder environments and managing competing priorities is highly preferred

Demonstrated success in translating research findings into practical business recommendations

Deep expertise in service design methodologies and human-centred design principles

Exceptional workshop facilitation skills with ability to guide diverse groups through structured problem-solving processes

Strong empathy and emotional intelligence to understand and advocate for user needs

Outstanding communication and presentation skills for sharing insights with senior stakeholders

AI driven research and design/prototyping skills and experience strongly preferred

Benefits

What do we offer in return?

Competitive Compensation: Market competitive salary and variable performance bonus aligned to your skills, impact, and contribution.

Benefits: Outpatient medical, specialist medical coverage and generous customisable flexi benefits, or flexi allowance; life and health insurance, thoughtful perks like special occasions “red packet” and CNY goodies, etc.

Employee Wellness: Support for your physical, mental, and overall well-being through year-round initiatives.

Growth & Development: Learning programmes, certification support, and a dedicated staff development budget. (We are a “SHRI 2025 Gold winner” in “Learning & Development; Coaching & Mentoring”)

Career Progression: Structured career pathways that enable you to grow along a technical/domain expert track or a leadership track.

Competency Framework: A structured and practical framework to support you to develop, perform, and succeed.

Flexible Work Arrangement: Staff may choose to work flexi-place, flexi-time, and flexi-load based on existing framework

Why you'll love working with us?

If you are looking for opportunities to collaborate with leading industry experts and be surrounded by highly motivated and talented peers, we welcome you to join us. We provide all employees with equal opportunities to grow and develop with us. We believe your success is our success.

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.